Account Compromise

[LanaDelRaiton]

Hello,

I fell for one of those gil give away link scams and I have lost access to my account. My account is currently online from Adamantoise.

I tried to log back into my account, but a software authenticator was added to the account which I did not previously have on my account. I cannot change my password back even with my email because it requests the one time password from the authenticator.

I have submitted a support ticket: 19828506 but have not heard from anyone yet.

My FC mates have also submitted GM tickets in game to have my account suspended until this is resolved.

Thanks,
Lana

[LanaDelRaiton]

Also, I was previously logged in to the forums here before my account got compromised which is why I am able to post on here with my account. However, I am unable to access any other services and if I log off, I will not be able to log back in.

[Rayne6665]

300M gil raffle. Who would actually give out 300M gil on a raffle? It obviously sounds too good to be true. Sad a lot of people still fall for these fake links thinking they’ll win 300M Gil. Let this be your lesson and for everyone that fell for this getting their account hacked. Its easy to make gil in game with crafting, gatherings, MSQ, etc. But NEVER fall for those link scams.

[LanaDelRaiton]

Hello Rayne,

I actually don't need gil, I just clicked the link out of boredom. The odd thing is, my FC mates followed my character and all it did was hop servers and sit near the aetheryte. It's now logged off and I'm not sure what's going on. I've received one email from SE support so far, but it hasn't been resolved yet due to the one-time password issue.

[Rayne6665]

Hello Rayne,

I actually don't need gil, I just clicked the link out of boredom. The odd thing is, my FC mates followed my character and all it did was hop servers and sit near the aetheryte. It's now logged off and I'm not sure what's going on. I've received one email from SE support so far, but it hasn't been resolved yet due to the one-time password issue.

Sorry to hear that :3 hope everything gets resolved soon fellow lala!

[LanaDelRaiton]

Good news!

I've got my account back. Bad news they left me with 700k gil... opening an in game GM ticket to see if I can have my account rolled back to before this all happened.

[Rayne6665]

Good news!

I've got my account back. Bad news they left me with 700k gil... opening an in game GM ticket to see if I can have my account rolled back to before this all happened.

Glad to hear that ! 700k gil is better than no gil!

[LanaDelRaiton]

Found where the gil went on Jenova.

[Rayne6665]

Found where the gil went on Jenova.

Geez o.o sorry to hear that

[Canadane]

Hello Rayne,

I actually don't need gil, I just clicked the link out of boredom. The odd thing is, my FC mates followed my character and all it did was hop servers and sit near the aetheryte. It's now logged off and I'm not sure what's going on. I've received one email from SE support so far, but it hasn't been resolved yet due to the one-time password issue.

Yes they use stolen characters to send out tells about the raffle, as it looks more legit coming from a "real" player rather than an obvious bot at level 1 fresh off the opening cutscene.
I hope you get your gil back and I hope they can ban the scammers.