Okay so I had a FC member fall for this. I locked down her characters so they couldn't get anything out of our Free Company chest. SE has responded that her account was banned for RM trading/shouting in game. She was already able to change her password but on the help desk ticket they said in order to get her account re instated they want a copy of her government issues ID. Assuming they want to verify that she is the accounts original owner but is this something they WOULD normally ask for. the email has her help desk ticket number on it but has anyone else had to do this ?