Born Again Anima Quest Cannot Be Completed

[CathyLi]

Date & Time: 10th April 2022
Frequency: always
World name: Kujata
Character name: Cathy Li
Retainer name:
NPC name: Gerolt, Ulan
Monster name:
Class/Level: WHM
Party or solo: Solo relic quest
In-game time:
Area and coordinates: Helix and Idllyshire
Housing:
Steps:
1. Acquired the required aetheric density on the Anima weapon and the Newborn Soulstone
2. Spoke to Gerolt, skipped 3 cutscenes, it said Quest Completed and i acquired the new weapon. But, i did not and the quest symbol stays green.
3. It gave a notification "System changes require a redistribution of attribute points allocated to your weapon."
4. So I thought i need to allocate stats to my weapon, thus I spoke to Ulan in Idyllshire, earned 78 crystal sand, but unable to allocate any stats to the weapon. The Allocate button is greyed out.

Connection Specs
- Type of internet connection/provider: Indihome, Telkom Indonesia
- Modem maker/model number: Huawei

■ PC Specs


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Caterine\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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SYSTEM_CPU 11th Gen Intel(R) Core(TM) i7-11370H @ 3.30GHz (8 CPUs), ~3.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS FX516PM.322
SYSTEM_LANGUAGE English (Regional Setting: English)
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SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 15563.328MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 456.436GB SYSTEM_FREEDISC_SPACE 247.295GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) Iris(R) Xe Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) Iris(R) Xe Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 6023.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3941.664 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_034e16382545a6a5\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_034e16382545a6a5\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_034e16382545a6a5\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_034e16382545a6a5\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0100.9805
SYSTEM_GRAPHICS_DRIVER_DATE 7/23/2021 07:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
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SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3060 Laptop GPU
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM Unknown
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_72cfb1f98b341668\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_72cfb1f98b341668\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_72cfb1f98b341668\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_72cfb1f98b341668\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0015.1165
SYSTEM_GRAPHICS_DRIVER_DATE 1/28/2022 07:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {619CC97A-88BC-4F07-822B-2BC4648B0CA8}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9136.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/23/2021 07:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
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SYSTEM_INPUT {B49D1F70-293E-11EC-8007444553540000}
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SYSTEM_INPUT {B49B98D0-293E-11EC-8004444553540000}
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SYSTEM_INPUT {B49C0E00-293E-11EC-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B49D6D90-293E-11EC-8008444553540000}
SYSTEM_INPUT_NAME USB Receiver
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SYSTEM_INPUT_NAME USB Receiver
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SYSTEM_INPUT {B49DE2C0-293E-11EC-800A444553540000}
SYSTEM_INPUT_NAME USB Receiver
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SYSTEM_INPUT {B49E09D0-293E-11EC-800B444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0

[Jeeqbit]

A lot of other people have had this problem since the stat squish, but were able to reallocate their stats successfully this way, so it's strange that it's not letting you do it.