Live letters used to contain more thorough discussions about job changes. They weren't exhaustive; you only have so much time to go through things. But they used to contain more transparency with respect to balancing changes.

Then Stormblood came, and with it Healing Lilies.

We told them what a horrible idea lilies were. There were threads breaking down their effects, how they'd (not) effect gameplay, how they encouraged playing WHM in an unskilled and backward way, a whole treasure trove of feedback.

What we got in return was "nah just wait until 4.0 drops and try it out, you'll see what it's really like" followed by "we are no longer announcing changes ahead of time because players get mad over nothing".

It took an ENTIRE EXPANSION of them telling the players they were crazy for disliking the obviously asstastic lilies, and I'm still not convinced they actually understand what was terrible about them. They don't play healers. They don't care about the role outside it being girlfriend RP mode. They not only ignore feedback on the role, but they dismiss it whenever they're forced to face it. The reason they don't communicate too much about job balance changes is because they know healers are going to get pissed every time they change something, and cannot bring themselves to understand that the healers get pissed because they have a poor grasp of how healers play, not because healers are just kuh-raaaaaazy and get mad about everything.