the normal content is too easy

[Volgia]

There are several reasons why that reaper didnt use that ability. And a very simple one is: he never had to before that. Which is a result generaly caused by things being too easy.

And in most cases its not the 80+ dungeons that suffer much here, its everything before that. Ancient content is simply just too easy compared to the newer content. And in most cases this is simply caused by having a far too high ilvl for the intended difficulty.

I think what could have happened there was that they didn't clear the job quest and they didn't have the ability unlocked, but they were just overleveled and it put them in Vanaspati.