Greetings fellow Eorzean,

We appreciate your contact today and apologize for the inconvenience you are experiencing. Please try the following suggestions:

- Run Windows update and install all optional and recommended updates. Multiple reboots and attempts may be required.
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Go into the game's configuration tool and try adjusting various options such as using directx9 mode instead of directx11 (if able)

We hope this information is helpful.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.