Thank you very much for your response. I genuinely appreciate the intent to fix the situation. Still, I must admit that it is very disheartening to know that it will take a long time to address the problem when it has already taken years to add the poorly received hairstyles we got today. Nevertheless, I am happy that the developers are aware of the issue and willing to investigate it.
While I cannot speak for everyone, one thing that I feel would have been very beneficial throughout this implementation of Hrothgar hair is more developer transparency. As I've mentioned in a previous post, the developers did not give much information besides saying that they were adding more hair options for Hrothgar. In fact, anytime Hrothgar hair was brought up (such as during live letters), it got incredibly brief mentions, with no pictures or meaningful updates on how things were going. I feel that if the developers used the live letters to show some work in progress images of the upcoming Hrothgar hairstyles or even spoke a little more in-depth about what they had planned, they could have saved time and effort. They would have found out sooner that this was not the direction a lot of players were looking for in new Hrothgar hair and changed course. It would also have likely made much of the community feel better about the situation as they would feel listened to and, as a result, would be more willing to wait for changes.
Also, to add my overall feedback on what I am looking for in more Hrothgar hair, I would rather see hairstyles that fit Hrothgar and do not remove the ears over hairstyles that remove the ears and look out of place on the Hrothgar character model. In particular, the default hairstyles launched with Hrothgar are an excellent example of well-done hairpieces that fit the race, and it would be nice to get more like them that all of the Hrothgar face options can use. It would also be nice to have the options currently tied to certain Hrothgar face choices be made universal and selectable by all Hrothgar players regardless of their starting face style.