High latency on NA Datacenter to the point of unplayable since last content update

[NeonHaze]

Is there any update on these issues? It's been a real hard time trying to even get into a dungeon for the event let alone standing idle for to long in any major city without eventually getting disconnected.

[OldWhovian]

I'm able to eliminate the latency issues by using a VPN to connect from Arizona, so it's definitely something wrong in the pipeline between SoCal Cox and FFXIV NA Servers.

[Jgarcia]

It's terrible! Now I've noticed that the ffxiv connection status says "Poor" at login. Standing in Ul'dah and watching the lag around me. It's terribly bad. Please help!

[Jgarcia]

It's terrible! Now I've noticed that the ffxiv connection status says "Poor" at login. Standing in Ul'dah and watching the lag around me. It's terribly bad. Please help!

[Catalie]

I set up a forum account just to add to this.

Platform? (Steam/Windows/PS4/PS5/Mac etc.) Steam
Have you tried using a wired connection?Wired Only
Internet Service Provider: Cox
Region/Location: (your actual region not in game) Southern California (San Diego)
Separate Modem and Router or Hybrid? Hybrid
Are you using a Firewall/Anti-virus solution? If so, which ones? Windows Defender
Does the issue only happen with specific characters or all characters? I only play on 1 character

I also know of two other players in the area who have been dealing with lag through Cox. Meanwhile two local players with Spectrum as their ISP had issues earlier in the week but are fine now.

[Clawhammer]

Iam doing currently blue mage arena 16 and iam losing my mind

My casts dont do dmg, casts get interrupted with no visible reason and the two monster that cause insta death when to close are teleporting just in front of me without me beeing able to run away

i dont know how to finish this arena!

i did some speedtests, but my glass fibre connections gets 400mb/s in all tests and i have a ping between 7-10ms.

Some Data:
Country: Germany NRW
Server: Phoenix
ISP: Deutsche Glasfaser

This moring all was ok, but its getting more worse. I will try arena tomorrow moring again.

[Glandon]

Greetings fellow Eorzean,

We apologize for the inconvenience. To better assist you, please respond with the following information:

Platform? (Steam/Windows/PS4/PS5/Mac etc.)
Have you tried using a wired connection?
Internet Service Provider:
Region/Location: (your actual region not in game)
Separate Modem and Router or Hybrid?
Are you using a Firewall/Anti-virus solution? If so, which ones?
Does the issue only happen with specific characters or all characters?

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Any update on these ongoing issues? Issue is still ongoing as of today. Problem is also specifically with FFXIV and no issues with other applications

[JooshWorld]

Platform? (Steam/Windows/PS4/PS5/Mac etc.) Windows
Have you tried using a wired connection? Wired Only
Internet Service Provider: Cox
Region/Location: (your actual region not in game) Southern California (San Diego)
Separate Modem and Router or Hybrid? Separate
Are you using a Firewall/Anti-virus solution? If so, which ones? Only Windows Defender
Does the issue only happen with specific characters or all characters? All

Problem only happens to me at night, usually after 8 pm. Only FFXIV seems to be affected now. Outage occured earlier this week and been bad since.

[Clawhammer]

Iam doing currently blue mage arena 16 and iam losing my mind

My casts dont do dmg, casts get interrupted with no visible reason and the two monster that cause insta death when to close are teleporting just in front of me without me beeing able to run away

i dont know how to finish this arena!

i did some speedtests, but my glass fibre connections gets 400mb/s in all tests and i have a ping between 7-10ms.

Some Data:
Country: Germany NRW
Server: Phoenix
ISP: Deutsche Glasfaser

This moring all was ok, but its getting more worse. I will try arena tomorrow moring again.

It seems like i had provider problems yesterday. Now the game works way better. Was a little bit strange to test since other stuff like youtube or browsing worked normally.

[Lavarinth]

Looks like all us SoCal Cox users are having this issue....

Platform? PC, not Steam
Have you tried using a wired connection? Only wired.
Internet Service Provider: Cox
Region/Location: San Diego, California (Southern California)
Separate Modem and Router or Hybrid? Separate. Also tried only modem.
Are you using a Firewall/Anti-virus solution? If so, which ones? No.
Does the issue only happen with specific characters or all characters? Only one character.