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  1. #1
    Player
    lyvius's Avatar
    Join Date
    Dec 2021
    Posts
    1
    Character
    Lhys Vindavla
    World
    Midgardsormr
    Main Class
    Scholar Lv 90

    FFXIV Boot Error

    For the last few days I have been receiving the same error but with different codes when trying to launch FFXIV from steam.

    "FFXIV Boot Error
    Unable to complete version check.
    30605 10009 19900 12030"


    At this point I have gotten multiple error codes including
    30605 20448 10009 10019 and 30605 10009 19900 12029

    At first I thought it was my connection, but I am able to play any other game just fine. Another issue i have found is that FFXIV seemed to randomly work in the mornings but not the evenings. Now it doesn't seem to work at all or very sporadically. I have tried everything I could think of and find online when googling this issue. But it persists and I'm getting a little frustrated because there seems to be no logic behind it. At this point I'm suspecting it may have something to do with my provider and their connection to ffxiv servers? I'm not the most tech savvy so please excuse me. But I have no other explanation for it considering that i have installed it on another device and I can not get into the launcher either. Though there it tells me to make sure the game isn't under maintenance and to check my connection rather than just an error code.
    If anyone has any suggestions of what might be causing this or fixes, I would be thankful. Though I can not guarantee that I haven't tried it already.
    (0)

  2. #2
    Moderator Darneltia's Avatar
    Join Date
    Aug 2021
    Posts
    402
    Greetings fellow Eorzean,

    If you are unable to update the Final Fantasy XIV game client via Steam on PC, you may be having transmission or connection issues or possible corrupted data. Please try these troubleshooting steps to see if they resolve the issue:

    ■ Restart communication equipment
    Power off your communication equipment for 30 minutes to an hour. Unnecessary data accumulated on the equipment will be initialized, possibly allowing for smoother transmission.

    ■ Update firmware of communication equipment
    Update your firmware, the program running your communication equipment. If the firmware is outdated, your communication equipment may not function properly, so please update your firmware before trying the version update again.

    *Consult with the help manual of your hardware when updating firmware. Also, even if your firmware is up to date, rewriting the update may improve the situation.

    ■ Check settings for security programs and firewalls
    There is a possibility that security programs and firewalls are interfering with files related to the game. Please disable these programs before attempting to run FINAL FANTASY XIV. As a last resort, please try uninstalling them for testing purposes.

    ■ Check security services of your Internet provider
    Depending on your Internet provider or service plan, there may be security services included. Please confirm that these security services permit online gaming. If they do not, or if you are unsure, contact your ISP for further details.

    ■ Close any running applications
    Because other applications may interfere with your update, close all other running apps before running the installation file. You can perform a clean boot to ensure no other background programs are interfering with the installation by doing the following:

    - Open the Task Manager and select the 'Start Up' Tab. Disable everything here and restart the PC.

    ■ Remove routers
    In order to further diagnose the issue, remove routers and hubs temporarily and connect directly to your modem.

    *This may change your connection to a broadband connection. Please consult with your provider for connection settings.

    ■ Check router settings
    Check the settings of security functions (such as SPI) for your router. Also, please forward the ports used for the game. The ports are listed below.

    *For details, please consult with the manufacturer of your router.

    ▼TCP
    54992~54994
    55006~55007
    55021~55040

    ■ Reinstall FINAL FANTASY XIV
    If the installed data has been corrupted, the issue may be resolved by re-installing the program.

    Make sure to delete the 'Final Fantasy XIV' folder in the 'My Documents' → 'My Games' folder. You can redownload from the Steam Library.

    We hope this information is helpful.

    Thank you for contacting the Final Fantasy XIV Technical Support Forums!
    (0)

  3. #3
    Player
    Yalana's Avatar
    Join Date
    Dec 2021
    Posts
    18
    Character
    Yalana Moonseer
    World
    Shiva
    Main Class
    Miner Lv 90
    Good day. I encountered error “unable to complete version check” today as well. Most interesting part that I launched game this morning as usual without any problems. Just in 30-40 minutes I tried to launch it again and got this error. I tried every single method described on this topic as well as from internet – none helped. I will try to work with this problem a little more in worst case I have to reinstall game and download it all over again – not the most pleasant way and quite time taking.
    (0)

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