Greetings fellow Eorzean,

We apologize for the inconvenience you have experienced with directx related errors. Please try the following suggestions:

-Update your Windows Operating System using Windows Update. Make sure to install all recommended and optional updates as multiple reboots and attempts may be required.

-Based on your system's configuration, it appears you are using an onboard graphics chipset and a dedicated video card which may be causing a confliction with each other. We advise disabling the onboard graphics (Intel UHD Graphics 630) either from your BIOS setting or within Windows under the Device Manager tab via your video graphics adapter software driver.

-Download and install the latest Geforce software drivers and the GeForce Expansion software itself. You may want to try running the game through the GeForce Experience software as well.

We hope this information is helpful in resolving this issue.

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