Future direction of FFXIV

[Jeeqbit]

What definition of veteran do they even use here? And if they’re conducting marketing research, I would think it would be far more prudent for them to send these survey emails to all active subscribers. Not just some.

Assuming this survey actually exists, or is from SE themselves and not a third party.

"We’re always looking to improve FINAL FANTASY XIV, and deliver the best experience possible. As a FFXIV player who has subscribed for a significant period of time, we would like to know how we can make your adventures in Eorzea better."

It was from Square Enix and not a third party. It was signed with "The Square Enix Team".

What sort of questions did it ask?

They wanted to know how the veteran players feel about the game and what they would like to see.