Friends Hacked Account

[Roia]

So a friend of mine's account got hacked, they changed the email, new password and new authenticator. Following the support site we both were led to the below. Problem is, every option below requires a login! Please advise on how my friend can get his account back.

If you can still access the account, please change your password as soon as possible. If you have not done so, adding a security token will provide additional protection to the account. Check for any changes to your account.

If FINAL FANTASY XIV characters or game data was deleted, fill out the Character/Game Data Recovery forms provided in the Support Center site.
(Character Recovery form: https://sqex.to/ffxivcr)
(Game Data Recovery form: https://sqex.to/ffxivgdr)

If you no longer have access to the account or FINAL FANTASY XI characters or game data was deleted, please fill out the Game Data Recovery form provided in the Support Center site.
(Game Data Recovery form: https://sqex.to/ffxigdr)

[Casti_EL]

SE Support are unlikely going to deal with anything on the forums relating to this Your best best is contacting them directly.

Support form: https://support.na.square-enix.com/c...p?id=5382&la=1

[Darneltia]

Greetings fellow Eorzean,

We understand the frustration this matter may cause. Unfortunately, we are unable to directly assist with any account concerns for Final Fantasy XIV as this must be handled by the SQUARE ENIX Support Center. Please have your friend directly contact the Support Center and create a ticket to be able to receive further assistance as stated by the previous user: https://support.na.square-enix.com/c...p?id=5382&la=1

Due to the nature of the issue, this thread will be moved to ‘Separate Support Required’.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.