Random crashes make game unplayable

[Charlie_Tanuki]

Ever since I got the game, it crashes randomly. No error message or pop up. The game just dies. I reinstalled the game and restored the game data multiple times. This is the only game my computer does this too and I honestly have no idea why. Please help. The crashes happen so frequently it makes this game unplayable.




-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Luis\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS V1.10
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16267.598MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 32139.598MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.354GB SYSTEM_FREEDISC_SPACE 46.130GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.957GB SYSTEM_FREEDISC_SPACE 1632.626GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 630
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8133.799 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_420c659363620fe7\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_420c659363620fe7\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_420c659363620fe7\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_420c659363620fe7\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.20.0016.4749
SYSTEM_GRAPHICS_DRIVER_DATE 7/23/2017 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 14185 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_50ffce48b1e8519d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_50ffce48b1e8519d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_50ffce48b1e8519d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_50ffce48b1e8519d\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0015.1179
SYSTEM_GRAPHICS_DRIVER_DATE 2/9/2022 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (3- Samson Q2U Microphone)
SYSTEM_SOUND_DEVICE_ID {F131DD0B-D358-42EC-989B-551800CFF289}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/25/2021 20:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio(SST))
SYSTEM_SOUND_DEVICE_ID {BC1F7FB2-2970-46FA-8E5C-AD72447835A8}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8564
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/29/2018 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F2837B0-EF9E-11EB-8001444553540000}
SYSTEM_INPUT_NAME Samson Q2U Microphone
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FE160710-7AF7-11EC-8001444553540000}
SYSTEM_INPUT_NAME G203 LIGHTSYNC Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FE17DBD0-7AF7-11EC-8002444553540000}
SYSTEM_INPUT_NAME G203 LIGHTSYNC Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {72CC2240-50BA-11E8-8007444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FE1829F0-7AF7-11EC-8003444553540000}
SYSTEM_INPUT_NAME G203 LIGHTSYNC Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {72CC7060-50BA-11E8-8009444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FE1829F0-7AF7-11EC-8004444553540000}
SYSTEM_INPUT_NAME G203 LIGHTSYNC Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {72CD0CA0-50BA-11E8-800B444553540000}
SYSTEM_INPUT_NAME Launch Manager Wireless Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {72CD33B0-50BA-11E8-800D444553540000}
SYSTEM_INPUT_NAME Launch Manager Wireless Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

boot
Properties - FINAL FANTASY XIV Online
Steam
Backup Plus (D
Microsoft Text Input Application
Settings
Settings
NVIDIA GeForce Overlay
Origin
Origin
Origin
Origin
Origin
Origin
Reviews, Trucs & Astuces - Opera



-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Creative Cloud
Adobe After Effects 2022
Adobe Media Encoder 2022
Google Chrome
League of Legends
Microsoft Edge
Microsoft Edge Update
OBS Studio
Origin
Adobe Photoshop 2022
Adobe Premiere Pro 2022
Steam
Toolkit
Ubisoft Connect
UXP WebView Support
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
Intel(R) Chipset Device Software
osrss
Qualcomm Atheros 11ac Wireless LAN Installer
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Star Wars: The Old Republic
Wondershare Helper Compact 2.6.0
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.30.30704
PredatorSense
Realtek Card Reader
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
Realtek Ethernet Controller Driver
Acer Collection
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Respondus LockDown Browser 2
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
Windows 10 Update Assistant
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Intel(R) C++ Redistributables on Intel(R) 64
Magic Bullet Suite
Maxon Cinema 4D 24
Microsoft 365 - en-us
Halo Infinite
Knockout City™
Stronghold Crusader Extreme HD
STAR WARS™ Knights of the Old Republic™ II: The Sith Lords™
Europa Universalis IV
The Binding of Isaac: Rebirth
FINAL FANTASY XIV Online
Stronghold HD
Stronghold Crusader HD
Little Nightmares
Halo Wars: Definitive Edition
Call of Duty: WWII
Call of Duty: WWII - Multiplayer
NieR:Automata™
House Party
Doki Doki Literature Club
Cliff Empire
VLC media player
Vulkan Run Time Libraries 1.0.42.0
Vulkan Run Time Libraries 1.0.42.0
Vulkan Run Time Libraries 1.0.42.0
Vulkan Run Time Libraries 1.0.42.0
Vulkan Run Time Libraries 1.0.42.0
WinRAR 5.60 beta 3 (64-bit)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664
Acer UEIP Framework
Acer Care Center
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Malwarebytes version 4.0.4.49
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Management Engine Components
ViGEm Bus Driver
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Update Health Tools
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664
Windows Setup Remediations (x64) (KB4023057)
Qualcomm Atheros Bluetooth Installer (64)
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.30.30704
Epic Games Launcher Prerequisites (x64)
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.30.30704
Intel(R) Serial IO
Dolby Audio X2 Windows API SDK
Acer Quick Access
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Intel(R) Chipset Device Software
Microsoft VC++ redistributables repacked.
Intel(R) Serial IO
Paradox Launcher v2
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
Windows PC Health Check
NVIDIA Graphics Driver 511.79
NVIDIA GeForce Experience 3.25.0.84
NVIDIA Optimus Update 39.3.0.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.3.0.0
NVIDIA FrameView SDK 1.2.7321.30900954
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.39.3
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.25.0.84
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.39.0.0
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Dolby Audio X2 Windows APP
Intel(R) Management Engine Components
Intel(R) ME UninstallLegacy
Update for Windows 10 for x64-based Systems (KB4023057)
Intel(R) Trusted Connect Service Client


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync\CoreSync.exe 00003C04
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe 00003A0C
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\IPCBox\AdobeIPCBroker.exe 00003850
C:\Program Files (x86)\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.exe 00003680
C:\Program Files (x86)\Microsoft Office\Root\Office16\WINWORD.EXE 00004988
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00000678
C:\Program Files (x86)\Origin\Origin.exe 00002EA8
C:\Program Files (x86)\Origin\QtWebEngineProcess.exe 000037C0
C:\Program Files (x86)\Toolkit\Toolkit.exe 00003328
C:\Program Files\Acer\Acer Quick Access\QAAgent.exe 00003788
C:\Program Files\Acer\Acer Quick Access\ePowerButton_NB.exe 00001578
C:\Program Files\Acer\User Experience Improvement Program\Plugin\AppMonitor\AppMonitorPlugIn.exe 00003750
C:\Program Files\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe 00003C68
C:\Program Files\Adobe\Adobe Creative Cloud Experience\libs\node.exe 00003C7C
C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud Helper.exe 00000A1C
C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe 00003790
C:\Program Files\Common Files\Adobe\Adobe Desktop Common\HEX\Adobe CEF Helper.exe 00003DFC
C:\Program Files\Common Files\Adobe\Creative Cloud Libraries\CCLibrary.exe 00003E20
C:\Program Files\Common Files\Adobe\Creative Cloud Libraries\libs\node.exe 00003EBC
C:\Program Files\Common Files\Microsoft Shared\ClickToRun\AppVShNotify.exe 000062E0
C:\Program Files\Dolby\Dolby DAX2\DAX2_APP\DolbyDAX2TrayIcon.exe 00002BAC
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 0000182C
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00003DDC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000B1C
C:\Program Files\WindowsApps\AdobeNotificationClient_2.0.1.8_x86__enpm4xejd91yc\AdobeNotificationClient.exe 00000AF4
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.12013.0_x64__8wekyb3d8bbwe\GameBar.exe 00005954
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.12013.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00005388
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22012.167.0_x64__8wekyb3d8bbwe\YourPhone.exe 000017F8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22012.167.0_x64__8wekyb3d8bbwe\YourPhoneServer\YourPhoneServer.exe 00004314
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.22011.10031.0_x64__8wekyb3d8bbwe\Video.UI.exe 00000C10
C:\Users\Luis\AppData\Local\Discord\app-1.0.9004\Discord.exe 00000518
C:\Users\Luis\AppData\Local\Programs\Opera GX\84.0.4316.36\opera_crashreporter.exe 000061B4
C:\Users\Luis\AppData\Local\Programs\Opera GX\opera.exe 00005A80
C:\WINDOWS\Explorer.EXE 00001F2C
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_420c659363620fe7\igfxEM.exe 00002008
C:\WINDOWS\System32\svchost.exe 00001898
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000024C8
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00003880
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000008F8
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00004454
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002A9C
C:\WINDOWS\system32\ApplicationFrameHost.exe 000012FC
C:\WINDOWS\system32\DllHost.exe 00003340
C:\WINDOWS\system32\SearchProtocolHost.exe 00004FF8
C:\WINDOWS\system32\SettingSyncHost.exe 00002968
C:\WINDOWS\system32\conhost.exe 00003EF4
C:\WINDOWS\system32\rundll32.exe 00002950
C:\WINDOWS\system32\sihost.exe 00000CF0
C:\WINDOWS\system32\svchost.exe 00001CC4
C:\WINDOWS\system32\taskhostw.exe 00001CAC
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002DF4
C:\Windows\System32\CompPkgSrv.exe 00003AD8
C:\Windows\System32\RuntimeBroker.exe 00005798
C:\Windows\System32\SecurityHealthSystray.exe 00002FF4
C:\Windows\System32\oobe\UserOOBEBroker.exe 0000094C
C:\Windows\System32\smartscreen.exe 0000583C
C:\steam\Steam.exe 00002814
C:\steam\bin\cef\cef.win7x64\steamwebhelper.exe 00005668
D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000056C0

[Thukoolo]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for the delay in response to this issue. The error you are describing may occur when DirectX crashes.

Please try the following:

- Try switching to DirectX 9 by selecting the ‘Config’ button on the launcher.
- Update and reinstall the drivers for your graphics card and sound drivers (if applicable).
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure that Final Fantasy XIV is installed to the C: Drive.
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
- Make sure that the Windows OS is fully updated.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!