Macos Monterey 12.3 - Python removed, FFIXV will not run

**Shibi** · 05-18-2022 08:37 PM

I found this funny

**Fiel_Tana** · 05-19-2022 03:24 AM

So... let me get this right. We were officially told to upgrade to the latest OS when that 100% breaks the games launcher?

I'm pretty much done with this game for multiple reasons, so at this point I keep thinking there's few ways left to disappoint me.. but there it is! Another one! I'd love to still be so trusting to take that as meaning '6.15 fixes the Mac launcher issue', but, yeah... I ran out of copium a while ago now

Edited to add:
Found the link Thread: To Continue Running the Game on Windows® 7 and Mac 32-bit Applications (May 17)

Edited again to add:
So that post means the only supported Macs are now iMac (Retina 5K, 27-inch, Late 2014 to 2020, the final Intel iMac), running Big Sur ~~11.1 to~~ 11.6.6 (the final update)

What? That's ok guys! They're still supporting what they sell! It's all good, just use the small selection of old (but supported!!!) hardware and an outdated OS and NEVER, EVER expect more! They're a small indy company after all, it's unfair to expect clear communicate or support for what they're selling, amirite?!

**Fiel_Tana** · 05-25-2022 10:58 PM

Bumping this thread up since longer threads have a higher chance of being read (and hopefully acted on) by the team, so crossposting this here:

Originally Posted by Fiel_Tana

Today I again submitted a bug report:
In December 2021 Mac customers had been told "If you use the Mac version of FINAL FANTASY XIV, we ask that you please refrain from updating to macOS Monterey until official support has begun."
(https://na.finalfantasyxiv.com/lodes...54b33cd926bb2a) and had received no further communication until this post:
https://forum.square-enix.com/ffxiv/...s-%28May-17%29

Taking the most recent official advice to "please consider updating to their latest versions before the release of Patch 6.15." (which is MacOS Monterey 12.3.1) and as of 13.3, completely disables the official launcher with the error shown below.

May we please have a clear and official explanation of the reason for the delay, what the team is doing to correct this and the expected time frame for Mac customers to have a working launcher?

Thank you.

Here is the error in full that pops up after clicking the icon to open the launcher. The launcher itself never opens.
[ ERROR PASTED HERE ]

The response I got almost immediately was:

Greetings [my name],

Thank you for contacting the SQUARE ENIX support center. We sincerely apologize for the delay in our response in regards the MacOS problem and for any inconvenience this issue may have caused.

We apologize that the product/service you are referring to does not meet your expectations, unfortunately we are not able to provide specific information. In this case we kindly recommend you to stay on alert for the updates on the Loadstone.

We do cherish the support and opinion from our customers and look forward to hearing your remarks regarding our upcoming games.

Thank you,
Erick
SQUARE ENIX Customer Support
_____________
For additional assistance with this issue, you can reply to this email directly. For assistance with a new issue, please visit the SQUARE ENIX Support Center at http://support.na.square-enix.com

So basically they reply with "we know it's broken but we won't give you any other info"... real helpful.

Thread: Macos Monterey 12.3 - Python removed, FFIXV will not run

Thread Tools

Search Thread

Display

Hybrid View

Tags for this Thread