Thread: Macos Monterey 12.3 - Python removed, FFIXV will not run

Hello.
Here is another solution that does not use third party program :
https://www.reddit.com/r/ffxiv/comme...without_using/

I have not tried it yet.

It is unbelievable that a so major issue is not solved in the following days ...

A while back I accidentally upgraded the OS on my imac and I could no longer launch the game. Then I found the workaround with xiv on mac and was able to play.

I've been playing on my imac for many years, and was due for an upgrade. I ordered a macstudio back in march and today it finally arrived. I installed xiv on mac and was stoked to play on my new upgrade - but as soon as the game window starts, my macstudio completely crashes and has to reboot. I've tried everything I can find to run the game, but it won't work.

Originally Posted by jhollaz

….I installed xiv on mac and was stoked to play on my new upgrade - but as soon as the game window starts, my macstudio completely crashes and has to reboot. I've tried everything I can find to run the game, but it won't work.

That is a known issue with the top tier Mac Studio. Unfortunately, that is an macOS thing that needs fixing, and outside the realm of the app developers.

Originally Posted by Alef

Hello.
Here is another solution that does not use third party program :
https://www.reddit.com/r/ffxiv/comme...without_using/

I have not tried it yet.

It is unbelievable that a so major issue is not solved in the following days ...

That would be my thread.

There’s a caveat: you need an install which was working before the upgrade to 12.3.

It fails on new installs with a null pointer access and I haven’t found a workaround to get the updater to run independently. (It says to run via the launcher, which is what crashes)

The only sure fire way to fix is using a third party launcher, which is BONKERS.

Originally Posted by SplinteredOutlier

That would be my thread.

There’s a caveat: you need an install which was working before the upgrade to 12.3.

It fails on new installs with a null pointer access and I haven’t found a workaround to get the updater to run independently. (It says to run via the launcher, which is what crashes)

The only sure fire way to fix is using a third party launcher, which is BONKERS.

The irony being that the "fix" doesn't even fix what's actually broken, it's to use an entirely different program altogether!

Has there been any acknowledgement that SE is working with Apple at all to fix any of the issues for mac users? I know that the game has always been janky running on a mac anyway, but at least it did run.

Bumping this thread up since longer threads have a higher chance of being read (and hopefully acted on) by the team, so crossposting this here:

Originally Posted by Fiel_Tana

Today I again submitted a bug report:
In December 2021 Mac customers had been told "If you use the Mac version of FINAL FANTASY XIV, we ask that you please refrain from updating to macOS Monterey until official support has begun."
(https://na.finalfantasyxiv.com/lodes...54b33cd926bb2a) and had received no further communication until this post:
https://forum.square-enix.com/ffxiv/...s-%28May-17%29

Taking the most recent official advice to "please consider updating to their latest versions before the release of Patch 6.15." (which is MacOS Monterey 12.3.1) and as of 13.3, completely disables the official launcher with the error shown below.

May we please have a clear and official explanation of the reason for the delay, what the team is doing to correct this and the expected time frame for Mac customers to have a working launcher?

Thank you.

Here is the error in full that pops up after clicking the icon to open the launcher. The launcher itself never opens.
[ ERROR PASTED HERE ]


The response I got almost immediately was:

Greetings [my name],

Thank you for contacting the SQUARE ENIX support center. We sincerely apologize for the delay in our response in regards the MacOS problem and for any inconvenience this issue may have caused.

We apologize that the product/service you are referring to does not meet your expectations, unfortunately we are not able to provide specific information. In this case we kindly recommend you to stay on alert for the updates on the Loadstone.

We do cherish the support and opinion from our customers and look forward to hearing your remarks regarding our upcoming games.

Thank you,
Erick
SQUARE ENIX Customer Support
_____________
For additional assistance with this issue, you can reply to this email directly. For assistance with a new issue, please visit the SQUARE ENIX Support Center at http://support.na.square-enix.com


So basically they reply with "we know it's broken but we won't give you any other info"... real helpful.

It would be great if we mac users could get an update from the devs that this is something that they are aware of and working on fixing.