Good morning Mintyfreshness and thank you for the updated reply.

I understand you mentioned the issue is still ongoing, as such, could you try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Then, disable everything under this tab and restart the PC. Additionally, please be sure to have the Operating System and Internet Explorer most up to date as well. Please let us know if this may help with the issue you are experiencing.

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