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  1. 03-12-2022 10:11 AM #1
    JetTaylor
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    Join Date
    Mar 2022
    Posts
    3
    Character
    Jet Taylor
    World
    Goblin
    Main Class
    Machinist Lv 90

    Steam version password reset

    When I had to reset my password through the steam version of the client, it told me that my birthdate was "Invalid", but when i did the exact same process through the mog station. It took my birthdate
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  2. 03-12-2022 10:47 AM #2
    worldofneil
    Player
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    Join Date
    Aug 2013
    Posts
    2,650
    Character
    Scott Pilgrim
    World
    Omega
    Main Class
    White Mage Lv 100
    I'm probably completely wrong but just check that the day/month/year is actually in the same order (one of them might be reversed i.e. month/day/year).

    Worth a try swapping month/day at least?
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  3. 03-15-2022 05:50 AM #3
    Dynratygus
    Moderator Dynratygus's Avatar
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    Oct 2018
    Posts
    2,853
    Thank you for posting in the Final Fantasy XIV Technical Forums,

    Unfortunately the issue you are describing is something we are not able to assist with in the Technical Support Forum. In order get the proper support, you will need to contact the North American Support Center.
    This thread will be moved to 'Separate Support Required’.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
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