Either Registration Key Error, Or No License Error (Steam)

[Xentius]

When I start the game anywhere (including inside Steam) I get send to the blue welcome screen and have to enter my info. After I did all of it I get the message that I need to "enter my registration key" which gives me the message that the key has already been used (of course).

What I noticed is that eversince Steam got linked the ID field is greyed out and bears my Steam ID rather than my Square ID

When I start the game as admin I can actually type in the ID myself. When I enter my Square ID and password I get told that I have "no licenses to play the game" which is just plain wrong. When I log into Mog Station it clearly states that I have them.

I tried:

• Fresh install
• Change values under documents which did enable me to get the usual white launcher with the adds, however the error messages stay the same
• I contacted support, unfortunately to no avail as of now
• Change my password when asked to do so after the "suspicious activity" error
• validate the integrity of game files
• tried to delete the etc folder - Enter Timmy´s dad: If I had one!
• asked on Steam forum
• asked on FFXIV Subreddit
• turned my PC on and off
• checked that my Steam profile name only has plain letters - it does
• cry
• asked for help on the official Twitter in japanese

I am stumped as to what I could still do at this point. Any help is greatly appreciated

[Darneltia]

Greetings fellow Eorzean,

Based on the information provided, the issue would best be handled by the European Square Enix Support Center as the account in question appears to be part of that region. Please contact their support team, please create a support ticket at https://support.eu.square-enix.com

This thread will be moved to "Separate Support Required’.

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