Greetings fellow Eorzean,

If the game shuts down abnormally and you are returned to the home menu, it is possible that the data installed has been corrupted or another issue is preventing the game from running properly. Please make note of any error codes you may have received and try these troubleshooting steps to see if they resolve the issue:

■ Perform a system update on your PlayStation®5
Perform the most recent system update and then try a version update for FINAL FANTASY XIV Online.

PlayStation®5: The update can be performed from the home menu by selecting
[Settings] → [System] → [System Software] → [System Software Update]

■ Remove peripheral devices to create a simpler environment for the program to run
Remove any peripheral USB devices (gamepads, cameras, microphones, headsets, etc.) to create a more stable, simple environment for your console to run the game. Also consider inserting the devices to different USB ports or removing and reinserting them.

■ Re-install FINAL FANTASY XIV Online
If the installed data has been corrupted, the issue may be resolved by re-installing the game.

■ Reformat the system to factory defaults.

Should the issue persist, we recommend trying the game on another Playstation 5 to see if the same issue occurs. Additionally, you may wish to contact Sony Support for further assistance regarding any possible issues with the console itself. You can contact Sony Support here: https://www.playstation.com/en-us/support/

We hope this information is helpful.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.