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  1. #1
    Player
    Weisshorn's Avatar
    Join Date
    Jan 2025
    Posts
    6
    Character
    Epaminondas Mcnondas
    World
    Behemoth
    Main Class
    Gladiator Lv 100

    ffxiv_dx11.exe crashes

    Hello, recently while playing FFXIV, I've been experiencing random crashes during routine in-game activities, whether doing a FATE, an alliance raid, or a levequest. The following message appears: "An unexpected error has occurred. Exiting FINAL FANTASY XIV. Date of the error" and some codes below.

    This is the only game where I have this kind of issue.

    It happens every 2-3 days without any specific pattern, but last week it even caused a BSOD (a blue screen of death), and I would really like to find a solution to the problem.

    Here's a list of things I've already tried:


    1- Disabled the XMP Profile of my memory

    2- Reinstalled/repaired the game (Please don’t ask me to do this again, it’s over 100 GB to download)
    EDIT: Got an BSOD, reinstalling the game.

    3- Switched between fullscreen and borderless windowed modes and vice-versa

    4- Disabled overlays for every program I use

    5- Updated my GPU driver (at the time I did this, a new update might have come out, but the crashes were happening before)

    6- Installed the game on the C:/ drive

    7- Lowered my graphics settings (I believe my computer specs easily meet the game’s minimum requirements)

    8- Played the game without running any other applications alongside it (which again feels absurd to me, as I enjoy chatting with my friends on Discord, and they don’t play Final Fantasy)

    9- Performed a safeboot and played the game afterward

    10- Aligned my monitor framerate to the game framerate (VSync) through game and GPU configuration (Nvidia Control Panel), 75 fps.
    Changed the resolution to 60 fps, got a BSOD.

    11- Disabled Full Screen Optimizations.

    None of this worked. I am accepting new ideas, system configuration below:
    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\#######\Documents
    FINAL FANTASY XIV Online
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride 127.0.0.1;localhost;


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Pro 64 bits (6.2, Compilação 9200) (19041.vb_release.191206-1406)
    SYSTEM_CPU AMD Ryzen 7 5700X 8-Core Processor (16 CPUs), ~3.4GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
    SYSTEM_BIOS F65b
    SYSTEM_LANGUAGE português (Configuração regional: português)
    SYSTEM_MEMORY 32690.340MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 37554.340MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.103GB SYSTEM_FREEDISC_SPACE 158.704GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 4060
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 4060
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 7957.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 16345.170 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (75Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9425e4c3b1ac1c47\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9425e4c3b1ac1c47\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9425e4c3b1ac1c47\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9425e4c3b1ac1c47\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0015.6636
    SYSTEM_GRAPHICS_DRIVER_DATE 12/2/2024 21:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglês
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Alto-falantes (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {B3417025-6ACC-4507-AE60-EFE4A297ECE4}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.0.9373.1
    SYSTEM_SOUND_DRIVER_LANGUAGE Inglês
    SYSTEM_SOUND_DRIVER_DATE 6/27/2022 21:00:00
    SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {43C1D5C5-0D62-4FF1-8D43-7A410FBDE86C}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.0.9373.1
    SYSTEM_SOUND_DRIVER_LANGUAGE Inglês
    SYSTEM_SOUND_DRIVER_DATE 6/27/2022 21:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Teclado
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7ADFE160-ACFD-11EE-8005444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1301 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7ADFE160-ACFD-11EE-8001444553540000}
    SYSTEM_INPUT_NAME G203 LIGHTSYNC Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7ADFE160-ACFD-11EE-8002444553540000}
    SYSTEM_INPUT_NAME G203 LIGHTSYNC Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7ADFE160-ACFD-11EE-8003444553540000}
    SYSTEM_INPUT_NAME G203 LIGHTSYNC Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7ADFE160-ACFD-11EE-8004444553540000}
    SYSTEM_INPUT_NAME G203 LIGHTSYNC Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    (0)
    Last edited by Weisshorn; 01-27-2025 at 07:27 PM.

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