Greetings and thank you for the replies everyone,

We apologize for this ongoing issue and I would like to suggest the following methods below to help resolve the issue.

- Uninstall the game and delete the installation folder. Then reinstall the game directly through the Steam Library.
or
- Delete or rename the "etc" folder that exists within the game's installation folder. Please also check the game folder in "My Games" as well.

Below are the default locations for the installation folder:

- Standard Windows version -
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn

- Steam version -
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online

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