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  1. #1
    Player
    MediocreIndigo's Avatar
    Join Date
    Jan 2022
    Location
    Limsa Lominsa
    Posts
    106
    Character
    Eri Amano
    World
    Sargatanas
    Main Class
    Summoner Lv 100

    Login Not Working

    Last May I downloaded the free trial of FFXIV from Steam and a few months later I got the full version. When I tried to download the full game from Steam, what I assume was the launcher wouldn't download, but I could still open the full game from the free trial launcher, so I just kept opening the game that way. That changed today. A few minutes ago I tried to open the game like usual after some sort of update and instead of opening to the normal login screen it opened up to the account setup, making it impossible for me to log in. I tried putting my Square Enix account into the option for someone who has one without a FFXIV account to see what would happen, and my account got flagged for suspicious activity and I had to change the password. Now I'm at a loss as to what to do. I think uninstalling the game and reinstalling it from the full version might work, but I'm afraid that will get rid of all the screenshots I've saved and I don't want to spend hours redownloading the game anyway. Does anyone know a way for me to install the full game launcher without having to completely reinstall the entire game?
    Edit: I uninstalled the free trial launcher and installed the full game launcher, but the problem still remains.
    Edit 2: Okay, it looks like I have to reinstall the entire game after all.
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    Last edited by MediocreIndigo; 03-09-2022 at 03:59 AM.

  2. #2
    Moderator Darneltia's Avatar
    Join Date
    Aug 2021
    Posts
    402
    Greetings fellow Eorzean,

    We are happy to hear that you were able to resolve this issue.

    This thread will be moved to the 'Closed Concerns' sub forum as a result.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
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