Error When Launching (Non-Steam)

[miragedive]

Every time I launch the game, I get what I'm assuming is a Direct X Error. I got this before the latest patch and rolling back by Nvidia Drivers helped, but this time neither a rollback nor an update helped. I have no onboard graphics card, only my NVIDIA RTX 2080, and Windows Update has no updates for me beyond Windows 11. Also worth noting that the game was running just fine yesterday, so this may be connected to the new patch.

Error message: https://imgur.com/a/DAwTeCp

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz (12 CPUs), ~2.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS F.08
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32645.152MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37509.152MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 952.731GB SYSTEM_FREEDISC_SPACE 411.523GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 with Max-Q Design
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY6
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2080 with Max-Q Design
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8011.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16322.576 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_02942c7e340ddcd3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_02942c7e340ddcd3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_02942c7e340ddcd3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_02942c7e340ddcd3\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0015.1179
SYSTEM_GRAPHICS_DRIVER_DATE 2/10/2022 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 with Max-Q Design
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY7
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2080 with Max-Q Design
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8011.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16322.576 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_02942c7e340ddcd3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_02942c7e340ddcd3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_02942c7e340ddcd3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_02942c7e340ddcd3\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0015.1179
SYSTEM_GRAPHICS_DRIVER_DATE 2/10/2022 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speaker (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {37155956-730A-479F-9A4E-B8FE2D6197F4}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8757.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/17/2019 02:00:00
SYSTEM_SOUND Speakers (Logitech G433 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {8FA6E6ED-4632-4B59-816F-A9E3E053F7A3}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 2021.11.3479.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/21/2021 02:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CC4F5390-81FA-11EB-8001444553540000}
SYSTEM_INPUT_NAME HP Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {775DDDA0-8210-11EB-8001444553540000}
SYSTEM_INPUT_NAME G433 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {775E2BC0-8210-11EB-8002444553540000}
SYSTEM_INPUT_NAME G433 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {775EC800-8210-11EB-8003444553540000}
SYSTEM_INPUT_NAME G433 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CC4FA1B0-81FA-11EB-8002444553540000}
SYSTEM_INPUT_NAME HP Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {775F6440-8210-11EB-8004444553540000}
SYSTEM_INPUT_NAME G433 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9B742040-81FD-11EB-8001444553540000}
SYSTEM_INPUT_NAME Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 15 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {CC503DF0-81FA-11EB-8005444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CC506500-81FA-11EB-8007444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CC50B320-81FA-11EB-8009444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CC510140-81FA-11EB-800C444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CC517670-81FA-11EB-800F444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CC519D80-81FA-11EB-8011444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CC51EBA0-81FA-11EB-8012444553540000}
SYSTEM_INPUT_NAME HP Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2048 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CC5239C0-81FA-11EB-8013444553540000}
SYSTEM_INPUT_NAME HP Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CC5260D0-81FA-11EB-8014444553540000}
SYSTEM_INPUT_NAME HP Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0

[Darneltia]

Greeting fellow Eorzean,

We apologize for the delay in response to this matter. We would like you to try the following suggestions:

1) Switch to DirectX 9 by selecting the ‘Config’ button on the launcher.
2) Completely uninstall and reinstall/reupdate the drivers for your graphics card.
3) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
4) Please be sure that Final Fantasy XIV is installed to the C: Drive.
5) Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
6) Run Windows Update and ensure all recommended and optional updates are installed. Multiple reboots and attempts may be required.
7) If your motherboard has onboard graphics alongside your dedicated video card, please go into Windows and disable the onboard graphics or go into your motherboard BIOS menu and disable it from there so only the dedicated graphics card (RTX 2080) is outputting visuals.

We hope this information is helpful in resolving the issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

[miragedive]

Greeting fellow Eorzean,

We apologize for the delay in response to this matter. We would like you to try the following suggestions:

1) Switch to DirectX 9 by selecting the ‘Config’ button on the launcher.
2) Completely uninstall and reinstall/reupdate the drivers for your graphics card.
3) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
4) Please be sure that Final Fantasy XIV is installed to the C: Drive.
5) Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
6) Run Windows Update and ensure all recommended and optional updates are installed. Multiple reboots and attempts may be required.
7) If your motherboard has onboard graphics alongside your dedicated video card, please go into Windows and disable the onboard graphics or go into your motherboard BIOS menu and disable it from there so only the dedicated graphics card (RTX 2080) is outputting visuals.

We hope this information is helpful in resolving the issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

Thank you so much for your reply! As per your suggestions, I have uninstalled and done a clean reinstall of my graphics card drivers. I also disabled the Nvidia overlay as that was the only one I had running. All recommended and optional updates in Windows Update are installed. The game is on my Crive, and I have no onboard graphics card. After applying your suggestions and also a bit of fiddling on my end, I've come up with the following results:

1. Launching in DX9 fixes the issue completely, but it's not ideal for overall game experience. I'd personally much rather avoid this as a permanent solution.
2. Launching the game in DX11 then immediately tabbing out to another app, then using my gamepad to adjust my FPS to be capped at 72 (my laptop can run up to 144 and I have played like this without issue) also removes the issue, and later launches of the game are fine. Trying to set it to 144 later on causes a game crash.
3. Setting the display to Borderless Windowed (as opposed to Fullscreen) allows me to set FPS to 144 or uncapped. Setting it to Fullscreen afterwards causes a crash.

It seems that I can run the game with either Fullscreen or max FPS, but not both at the same time. I'm currently managing with Fullscreen at 72 FPS, which is fine, but if there's some way to get both that would, of course, be ideal for me.

Thank you again for your reply!