Greetings fellow Eorzean,

We apologize for the inconvenience. Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forum. This issue would be best resolved via the SQUARE ENIX Support Center which you stated you have created a support ticket with them. We advise waiting for a response and you should be able to be properly assisted with this matter. As such, this thread will be moved over to 'Separate Support Required'.

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