Constant Dx11 Crashes After Patch 6.08 Hotfix

[Raincrown]

Never had a crash like this happen in the year I've been playing, but after patch 6.08 and the Steam Account Linking I've ran into multiple dx11 crashes with no rhyme or reason, and they always happen in Duty Roulette. Running around in the overworld/running dungeons with the Trust system have not caused any crashes.



The above picture was when I first started getting these errors (I took this picture on March 8th, 2022), and I crashed 4 different times that day at random intervals. Updating my pc via Windows Update seemed to help up until now, and the crash messages I'm getting are different than the one in the picture.

Before patch 6.08 I could play for hours with no issue. My system is up to date (I refreshed many times but no new updates are available), I don't have any issue with other games I play, I don't use wireless headphones, the game is installed on my C: drive, I play in windowed mode with my fps capped, and I disabled my discord overlay earlier to see if this would help: it did not. Tonight I had to leave a farm group because I crashed 3 times in as little as 15 minutes, leaving me incredibly frustrated.

I'm in the middle of a 'Restore Game Data' fix to see if that will help, but if it doesn't I don't know what else to do and I'm not sure if I'm willing to attempt anything else that most people have tried with little success. My best bet is to wait until 6.1 to see if this will sort itself out.

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EDIT: I forgot to include this in my original post last night, but this strange and terrifying glitch happened when I logged on yesterday, it may or may not be related to my dx11 crashing, but it happened twice while I was waiting for duty roulette queue:



The only way I fixed this was to drop queue and quit the game. After the 2nd time it never showed up again. I was able to run around, interact with things, and the music played normally, nothing lagged or froze, but I couldn't see anything. This has never happened before either, and I tried looking this up on Google but I found nothing related to this.

[Thukoolo]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

We suggest to perform a clean boot by opening the task manager and selecting the 'Start up' Tab. Then, Disable everything. Additionally, can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display'.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

[KenzinStormpaw]

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I've been having the same issues, none of the fixes i've found online seem to work. whats worse is the crashes cause issues for my pc itself, stuttering, and delay. my most recient crash was in Sycrus tower. all the combat VFX were having black pixilation. the game crashed, and then Windows 10 crashed and forced my display into 800x600, i had to restart the pc in safe mode to fix it.

[Raincrown]

Hello Thukoolo, my apologies for not replying to you sooner! I came back to this thread to report that it seems like the Restore Game Data fix seemed to work; since I made this post I haven't had a dx11 crash since. I'm able to play and enter duty roulette like normal. The abrupt white screen hasn't come back either, so it looks like something got corrupted when I updated the game earlier this month. I'm keeping a close eye on things, and if a crash happens again I'll follow your instructions.

[Darneltia]

Greetings fellow Eorzean,

We are happy to hear that you were able to resolve this issue.

This thread will be moved to the 'Closed Concerns' sub forum as a result.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.