Unexpected error (17)

[Kougaiji]

I'm having a problem with only 1 character. My Yachiru Kusajishi character got an unexpected error (17) after exiting her msq progression Atiascope and starting into the following cut scene. Now, every time I try to log into her, as I'm zoning in, I get the same unexpected error and get booted. My main Kou and my other alts are all fine, no problems. How do I get Yachiru unstuck?

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums

We would like you to submit a Final Fantasy XIV system report. Please go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.' Copy and paste the details shown when replying back to this post. In addition, what have you tried so far to alleviate the issue? Also have you tried deleting the locally saved content in the My Documents folder?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Kougaiji]

I've tried reboots, system update, waited to see if maintenance would shake her loose. Between this and all the direct X 11 errors it's getting frustrating. System log below

[Kougaiji]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Syrell\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz (8 CPUs), ~3.1GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 05/25/10 14:39:27 Ver: 08.00.15
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 12279.109MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 22279.109MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.580GB SYSTEM_FREEDISC_SPACE 365.994GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon (TM) RX 470 Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4075.363 MB
SYSTEM_GRAPHICS_SHARED_VRAM 6139.555 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0376944.inf_amd64_7a28758ed8b2ac21\B376966\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0376944.inf_amd64_7a28758ed8b2ac21\B376966\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0376944.inf_amd64_7a28758ed8b2ac21\B376966\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0376944.inf_amd64_7a28758ed8b2ac21\B376966\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.14029.5006
SYSTEM_GRAPHICS_DRIVER_DATE 2/23/2022 11:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 4 - C27F390 (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {B1841706-1AB7-4276-8CC3-1E498AE0E5F9}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.23
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/27/2021 11:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {204AD825-DF7F-44B8-9C99-81C9A1F937FB}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9071.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/24/2020 11:00:00
SYSTEM_SOUND Speakers (Logi USB Headset H340)
SYSTEM_SOUND_DEVICE_ID {D1CA725E-411F-498D-A5E7-CC4199A02E51}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/26/2021 11:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {62C134FD-6E52-42EE-B5D1-23DBE807B4A1}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9071.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/24/2020 11:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D0C1BCC0-C6FE-11E7-8001444553540000}
SYSTEM_INPUT_NAME ROCCAT Kiro Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 572 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6CA6B1A0-5804-11EC-8001444553540000}
SYSTEM_INPUT_NAME Logi USB Headset H340
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6CA774F0-5804-11EC-8002444553540000}
SYSTEM_INPUT_NAME Logi USB Headset H340
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D0C4F110-C6FE-11E7-8002444553540000}
SYSTEM_INPUT_NAME ROCCAT Kiro Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C31FA260-0C75-11EC-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C32065B0-0C75-11EC-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D0C62990-C6FE-11E7-8003444553540000}
SYSTEM_INPUT_NAME ROCCAT Kiro Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Unexpected error (17) - Reply to Topic and 14 more pages - Personal - Microsoft​ Edge
Monitor
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Digital Editions 2.0
Adobe Digital Editions 4.5
Advanced SystemCare
Avast Secure Browser
Battle.net
BurnAware Free 9.7
Driver Booster 9
FileZilla Client 3.9.0.6
Google Chrome
Handset WinDriver 1.02.02.00
HiSuite
iFun Video Converter 1.0
NEC Electronics USB 3.0 Host Controller Driver
IObit Malware Fighter 8
IObit Software Updater
IObit Uninstaller 10
iTop Screen Recorder
iTop Screenshot
iTop VPN
marvell 91xx driver
Marvell Miniport Driver
Microsoft Edge
Microsoft Edge Update
Microsoft Office Professional Plus 2010
OpenAL
PageBreeze Free HTML Editor
Security Task Manager 1.8g
Skype version 8.81
Smart Defrag 6
SyncBackFree
VLC media player
World of Warcraft
Nero ShowTime
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
OpenOffice.org 3.2
Google Toolbar for Internet Explorer
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Nero InfoTool Help
Google Toolbar for Internet Explorer
Nero StartSmart Help
Geeks3D FurMark 1.19.0.0
FINAL FANTASY XIV - A Realm Reborn
Nero DriveSpeed
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Nero Vision
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.30.30704
Nero ControlCenter
neroxml
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.30.30704
NeroExpress
Nero Vision Help
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Nero CoverDesigner
Microsoft Visual C++ 2005 Redistributable
Nero StartSmart
Nero BurnRights
Ventrilo Client
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Nero Express Help
MSXML 4.0 SP2 (KB954430)
Nero DiscSpeed
Mumble 1.2.16
Samsung_MonSetup
Microsoft Office Professional Plus 2010
Microsoft Office Access MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office Word MUI (English) 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Groove MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Nero Installer
Nero ControlCenter
Apple Application Support (32-bit)
Advertising Center
Apple Software Update
ImagXpress
Google Update Helper
Adobe Refresh Manager
Adobe Reader XI (11.0.23)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
DolbyFiles
Menu Templates - Starter Kit
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.30.30704
AMD Settings
LG USB Modem driver
Nero Online Upgrade
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Nero DiscSpeed Help
Nero CoverDesigner Help
Reader for PC
Windows 10 Update Assistant
Microsoft XNA Framework Redistributable 4.0 Refresh
NEC Electronics USB 3.0 Host Controller Driver
Nero ShowTime
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Movie Templates - Starter Kit
Nero DriveSpeed Help
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
calibre
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.30.30704
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
MSXML 4.0 SP2 (KB973688)
Nero BurnRights Help
Nero InfoTool
Nero 9 Essentials
AMD Software
Avast Premium Security
GIMP 2.8.14
TAP-Windows 9.21.2
Vulkan Run Time Libraries 1.0.26.0
Vulkan Run Time Libraries 1.0.37.0
Catalyst Control Center Next Localization ES
Catalyst Control Center Next Localization KO
Catalyst Control Center Next Localization DA
iTunes
Catalyst Control Center Next Localization FI
Branding64
Microsoft Update Health Tools
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Catalyst Control Center Next Localization HU
Catalyst Control Center Next Localization FI
Catalyst Control Center Next Localization FR
Catalyst Control Center Next Localization TH
Microsoft DVD App Installation for Microsoft.WindowsDVDPlayer_2019.6.13291.0_neutral_~_8wekyb3d8bbwe (x64)
Microsoft .NET Framework 4.5.2
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022
Catalyst Control Center Next Localization TH
Catalyst Control Center Next Localization CS
Catalyst Control Center Next Localization SV
Catalyst Control Center Next Localization FR
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Catalyst Control Center Next Localization BR
AMD User Experience Program Installer
Catalyst Control Center Next Localization CHS
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Catalyst Control Center Next Localization DA
Catalyst Control Center Next Localization RU
Apple Mobile Device Support
Bonjour
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.30.30704
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.30.30704
Catalyst Control Center Next Localization EL
AMD WVR64
Apple Application Support (64-bit)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Catalyst Control Center Next Localization TR
Catalyst Control Center Next Localization IT
Microsoft Office Office 64-bit Components 2010
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Catalyst Control Center Next Localization NL
Catalyst Control Center Next Localization ES
Catalyst Control Center Next Localization CHT
Catalyst Control Center Next Localization RU
Catalyst Control Center Next Localization CS
Catalyst Control Center Next Localization SV
Catalyst Control Center Next Localization DE
Catalyst Control Center Next Localization IT
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
Catalyst Control Center Next Localization TR
Windows PC Health Check
Catalyst Control Center Next Localization CHT
NVIDIA 3D Vision Driver 372.90
NVIDIA Control Panel 372.90
NVIDIA Graphics Driver 372.90
NVIDIA PhysX System Software 9.16.0318
NVIDIA Install Application
Catalyst Control Center Next Localization NO
Catalyst Control Center Next Localization JA
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
WinZip 25.0
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Catalyst Control Center Next Localization KO
PDFill FREE PDF Editor Basic
Catalyst Control Center Next Localization DE
Catalyst Control Center Next Localization EL
iPod Support
Catalyst Control Center Next Localization NO
Catalyst Control Center Next Localization NL
Catalyst Control Center Next Localization BR
AMD DVR64
Catalyst Control Center Next Localization HU
Catalyst Control Center Next Localization CHS
Catalyst Control Center Next Localization PL
Catalyst Control Center Next Localization JA
UpdateAssistant
Catalyst Control Center Next Localization PL


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\IObit\Advanced SystemCare\ASCTray.exe 00002A7C
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 000037E8
C:\Program Files (x86)\Microsoft\Skype for Desktop\Skype.exe 00002D54
C:\Program Files (x86)\NEC Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe 00002924
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002C68
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000355C
C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 00003338
C:\Program Files\AMD\CNext\CNext\QtWebEngineProcess.exe 00000BB0
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 00002444
C:\Program Files\AMD\CNext\CNext\cncmd.exe 00003184
C:\Program Files\AVAST Software\Avast\AvastUI.exe 00001A60
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00002944
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000028F0
C:\Program Files\WinZip\WzPreloader.exe 00002B54
C:\Program Files\iTunes\iTunesHelper.exe 00002A20
C:\Users\Syrell\AppData\Local\Discord\app-1.0.9004\Discord.exe 000026B0
C:\WINDOWS\Explorer.EXE 0000212C
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002494
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000216C
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00001CD4
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003228
C:\WINDOWS\system32\DllHost.exe 000031DC
C:\WINDOWS\system32\SettingSyncHost.exe 000017B0
C:\WINDOWS\system32\sihost.exe 00001CF4
C:\WINDOWS\system32\svchost.exe 00002A10
C:\WINDOWS\system32\taskhostw.exe 00001FEC
C:\Windows\SysWOW64\UMonit64.exe 00002980
C:\Windows\System32\RuntimeBroker.exe 00002994
C:\Windows\System32\SecurityHealthSystray.exe 00002880
C:\Windows\System32\smartscreen.exe 000021E8

[Kougaiji]

I got it fixed. I just logged into her on my husband's machine, got her through the cut scene and that unstuck her. I can now log into her on my machine. Thanks anyway

[Thukoolo]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

This thread will be moved to the 'Closed Concerns' sub forum as the issue has been resolved.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!