Unable to enter Gyr Abania

[Silhouettic]

Ever since the launch of Endwalker, I've been unable to go to Gyr Abania. The game crashes in the loading screen and I'm completely unable to log into my character without it crashing the game on the loading screen. I've tried disabling DX11 but it still crashes. The only workaround I found to play the game is to use the "Visit another home world" selection so that it forces me back to one of the starter cities and I can bypass trying to zone into Gyr Abania. It's stopping me doing class quests, not to mention the frustration of having my game crashing repeatedly.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

ProxyEnable 0
ProxyServer unspecified
ProxyOverride localhost


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00004238
C:\Program Files (x86)\GOG Galaxy\GOG Galaxy Notifications Renderer.exe 00001750
C:\Program Files (x86)\GOG Galaxy\GalaxyClient Helper.exe 0000428C
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C:\Program Files (x86)\Steam\GameOverlayUI.exe 000052FC
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00005B70
C:\Program Files (x86)\Steam\steam.exe 000038D8
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00003E98
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C:\Program Files\Trend Micro\TMIDS\tower\PwmTower.exe 00003118
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C:\Program Files\Trend Micro\UniClient\UiFrmWrk\uiSeAgnt.exe 00003614
C:\Program Files\WindowsApps\D50536CD.CitrixReceiver_22.2.1.0_x86__hmf6bx7z76t54\VFS\ProgramFilesX86\Citrix\ICA Client\AuthManager\AuthManSvr.exe 00001BF4
C:\Program Files\WindowsApps\D50536CD.CitrixReceiver_22.2.1.0_x86__hmf6bx7z76t54\VFS\ProgramFilesX86\Citrix\ICA Client\ReceiverProxy.exe 00000CEC
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C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2111.12605.0_x64__8wekyb3d8bbwe\Cortana.exe 00003F7C
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C:\WINDOWS\Explorer.EXE 0000222C
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C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000006C4
C:\Windows\System32\CastSrv.exe 00003B5C
C:\Windows\System32\RuntimeBroker.exe 00004258
C:\Windows\System32\oobe\UserOOBEBroker.exe 000054A0
D:\Huion Tablet\x64\TabletDriverCore.exe 00003918
D:\Program Files (x86)\Overwolf\0.190.0.13\OverwolfBrowser.exe 000016F0
D:\Program Files (x86)\Overwolf\Overwolf.exe 00003E54

[DarkArvan]

1) Update your Windows via Windows Update
2) You have installed Citrix, its common to crash the game.
5) Update your Graphic Driver through geforce.com
3) Remove unecessary software like Advanced System Care.
4) Do not run that many background processes, like GoG, Overwolf etc.

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums

In addition to what DarkArvan suggested, could you try the following:

- Try deleting the locally saved content in the My Documents Folder
- Try running the game in either windowed mode or borderless full screen
- Double check to make sure nothing is over heating
-Disable any overlays (such as Discord)

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Silhouettic]

I've tried all of these things as suggested by both of you. Have removed and reinstalled drivers, updated Windows, shut down everything except Steam and the game, reset the FF client, run in borderless window, windowed, and full screen, disabled and re-enabled dx11, restarted the computer, done all of the trouble shooting I've been able to find online around it short of reinstalling the game (which by all accounts does not fix the issue)... everything works perfectly fine, right until I have to go to Gyr Abania. Really at a loss. It did this when I went there just after EW launch and I was unable to play for several days (didn't know about the cross world trick at that point). Kind of at a loss at this point ^^;

[Iscah]

Worth asking, since "Gyr Abania" is not a zone as such – are you having trouble with all Gyr Abanian regions (Fringes, Peaks, Lochs, Rhalgr's Reach)? Have you tried entering the problem zone in multiple ways (teleport, land routes)? What about dungeons noted as located in this region?

If all four zones are malfunctioning, what about the other Stormblood zones? (Kugane, Ruby Sea, Yanxia, Azim Steppe)

[Silhouettic]

The last one I tried to zone into was Rhalgr's, and via teleport. I'm pretty sure this was the same teleport I had issue with in December too, but it was so many months ago I might be wrong about that. I haven't tested the other parts of GA, but I've been through Kugane, Azim and Ruby Sea without any dramas at all. I think the teleport is going through because restarting the game dumps me on the loading screen for that region vs where I was coming from. Will have to test out running across the border and other teleports when I have days off next week

[Silhouettic]

Worth asking, since "Gyr Abania" is not a zone as such – are you having trouble with all Gyr Abanian regions (Fringes, Peaks, Lochs, Rhalgr's Reach)? Have you tried entering the problem zone in multiple ways (teleport, land routes)? What about dungeons noted as located in this region?

If all four zones are malfunctioning, what about the other Stormblood zones? (Kugane, Ruby Sea, Yanxia, Azim Steppe)

Ok life went a little sideways there and I'm just getting back to this now... the issue is ONLY in Fringes. I've tried running across borders from both The Peaks and East Shroud as well as teleporting and neither worked. I end up having to Visit Another Home World from the character select screen to force my character back to Limsa.