I'm submitting this bug report on behalf of my spouse's account/computer. The audio was perfectly fine until the 6.08 release. Then it started having erratic behavior. Adjusting any and all options as described in troubleshooting guides for Endwalker Release Audio Glitches did not alleviate the issue. Gamepad disabled, disable ambient sounds, adjusted the audio to be 100% character based, even tried the spatial audio trial, nothing seems to "improve" the issue and it turns on and off at random (the more sounds occurring at once the worse it seems to be.)
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When submitting a bug report, please use the below template and thoroughly fill out the necessary information.
Date & Time: February 8th, 2022
Frequency: Randomly
World name: Faerie
Character name: Mitzibits Bitsie
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: 64 Summoner/Scholar
Party or solo: Both
In-game time: N/A
Area and coordinates: Everywhere
Housing: N/A
Steps:
1. Log in to game
2. Engage in any activity with audio
3. Sound crackles/pops/stutters at random intervals.
Connection Specs
- Type of internet connection/provider: Comcast Cable Internet
- Modem maker/model number: Arris
■ PC Specs
To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz (4 CPUs), ~2.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
SYSTEM_BIOS V1.27
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8060.223MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 9340.223MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.360GB SYSTEM_FREEDISC_SPACE 115.007GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 620
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4030.111 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_587befb80671fb38\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_587befb80671fb38\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_587befb80671fb38\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_587befb80671fb38\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.20.0100.6286
SYSTEM_GRAPHICS_DRIVER_DATE 8/14/2018 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce 940MX
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce 940MX
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6040 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_50ffce48b1e8519d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_50ffce48b1e8519d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_50ffce48b1e8519d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_50ffce48b1e8519d\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0015.1179
SYSTEM_GRAPHICS_DRIVER_DATE 2/9/2022 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {1BE36E05-A7D4-445F-87C5-C487277B1614}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8205
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/3/2017 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3D96D1F0-629B-11EC-8004444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3D974720-629B-11EC-8006444553540000}
SYSTEM_INPUT_NAME Launch Manager Wireless Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3D983180-629B-11EC-8008444553540000}
SYSTEM_INPUT_NAME Launch Manager Wireless Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Microsoft Text Input Application
Settings
Settings
FFXIV – Embody and 1 more page - Profile 1 - Microsoft Edge
Immerse Gamepack FINAL FANTASY XIV Edition
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Origin
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.23.27820
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Qualcomm Atheros 11ac Wireless LAN Installer
FINAL FANTASY XIV ONLINE
CyberLink PowerDVD 14
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.23.27820
The Sims™ 4
The Sims™ 4 Paranormal Stuff Pack
Realtek Card Reader
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.23.27820
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.23.27820
Realtek Ethernet Controller Driver
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft 365 - en-us
Vulkan Run Time Libraries 1.0.33.0
Microsoft Update Health Tools
Acer Care Center
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Intel(R) Rapid Storage Technology
Intel(R) Management Engine Components
Qualcomm Atheros Bluetooth Installer (64)
Intel® Trusted Connect Service Client
Intel(R) Chipset Device Software
Update for Windows 10 for x64-based Systems (KB5001716)
Acer Quick Access
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.23.27820
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.23.27820
Windows PC Health Check
Immerse Gamepack FINAL FANTASY XIV Edition version 1.1.0.2
NVIDIA Graphics Driver 511.79
NVIDIA GeForce Experience 3.25.0.84
NVIDIA Optimus Update 39.3.0.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.3.0.0
NVIDIA FrameView SDK 1.2.7321.30900954
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.25.0.84
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.39.0.0
Microsoft VC++ redistributables repacked.
Intel(R) Management Engine Components
Intel(R) Rapid Storage Technology
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Microsoft Office\Root\Office16\SDXHelper.exe 00003050
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 0000247C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000230C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000DE0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002890
C:\Program Files\Acer\Acer Quick Access\ePowerButton_NB.exe 00001D60
C:\Program Files\Common Files\Microsoft Shared\ClickToRun\AppVShNotify.exe 00001B48
C:\Program Files\Common Files\Microsoft Shared\ClickToRun\OfficeC2RClient.exe 00000820
C:\Program Files\Embody\Immerse Gamepack FINAL FANTASY XIV Edition\Immerse Gamepack FINAL FANTASY XIV Edition.exe 00001528
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 000020DC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001A10
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00001854
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 0000204C
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21090.10008.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002238
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21121.256.0_x64__8wekyb3d8bbwe\YourPhone.exe 000010D0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21121.256.0_x64__8wekyb3d8bbwe\YourPhoneServer\YourPhoneServer.exe 0000087C
C:\Users\Cait\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000011B8
C:\Users\Cait\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00001F30
C:\WINDOWS\Explorer.EXE 00001444
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_587befb80671fb38\igfxEM.exe 00001134
C:\WINDOWS\System32\svchost.exe 00000F18
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000027D4
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00000A94
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001F44
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002D5C
C:\WINDOWS\system32\DllHost.exe 00001780
C:\WINDOWS\system32\backgroundTaskHost.exe 00002570
C:\WINDOWS\system32\conhost.exe 00002318
C:\WINDOWS\system32\rundll32.exe 00001EF0
C:\WINDOWS\system32\sihost.exe 00000F98
C:\WINDOWS\system32\svchost.exe 000018CC
C:\WINDOWS\system32\taskhostw.exe 000010AC
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000031C8
C:\Windows\System32\CompPkgSrv.exe 0000028C
C:\Windows\System32\RuntimeBroker.exe 000004DC
C:\Windows\System32\SecurityHealthSystray.exe 000027E0
C:\Windows\System32\oobe\UserOOBEBroker.exe 00002E4C
C:\Windows\System32\smartscreen.exe 00002CEC
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001270
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001764
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Laptop Model Name: Acer Aspire E 15
Laptop Model Number: E5-575G-E7D4
Gamepad Manufacturer: N/A
Gamepad Model Name: N/A
Gamepad Part Number: N/A
Browser Information
- Name and version of the browser currently in-use: Firefox 95.0
- Internet Explorer Version: N/A