Greetings fellow Eorzean,

We apologize for the inconvenience you are experiencing and would like to further assist with this matter. Please provide the following information:

1) What make/model keyboard are you using? Is the keyboard wired or wireless? Does the keyboard utilize proprietary software to function?

2) Are you using a controller in addition to the mouse and keyboard? If so, which make and model and is it wired or wireless?

3) Internet Service Provider

4) Wired or wireless connection

5) Does the issue happen under specific circumstances such as a certain time frame or in a certain area in game? Please clarify.

6) Region/Location you are in (your actual location, not in game)

We look forward to your reply back.

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