Greetings fellow Eorzean,

We apologize for the inconvenience this matter has caused. Based on your information provided, this would be best placed in the Gameplay/User Interface concern. We advise checking this web site for general information for controls on the game:

https://na.finalfantasyxiv.com/game_manual/operation/

This thread will be moved to the ‘Gameplay > User Interface" section of the forums.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.