Due to a Mogstation error I was double charged for two items (Level skip and MSQ skip so about $50 dollars value) and tried to get the doubled items to go to a different character on the same account instead. To no avail have I been able to get a literal word from the In-game support staff on getting these items moved. Here is the order of things I have tried:
12/14/21 Ticket created for double charge due to website purchase malfunction
12/18/21 Tried to get a response from original email thread but only silence
12/20/21 Made a new ticket to attempt to get any information on the first ticket. Was asked to send an in-game ticket via the report harassment button.
12/21/21 Sent in-game ticket and received automated response
12/27/21 Sent in-game ticket try number 2 to get a response. Automated response.
01/08/21 Sent in-game ticket try number 3 for response. Automated response.
01/19/22 Sent email ticket to get an update. Ticket terminated before response.
01/19/21 Sent email ticket to get an update. Support ignored me.
02/20/21 Sent email ticket to get an update. Asked if I wanted to terminate the ticket and then support ignored all responses.
02/27/22 Sent a new email ticket to see if I can just get a refund as this was a Mogstation error and not user fault. Support said no.
This whole ordeal has been very taxing. I want to play the character that I was having the items redirected to but am unable as it would be pointless to do the MSQ on said character when I am supposed to be getting an MSQ skip on them. This entire lack of support from the In-Game staff has been extremely frustrating and the fact this has now been over two and a half months with still no resolution and lack or response makes me question the integrity of the game support staff. I honestly don't even know what to do. Due to a official website error I've now lost $50 dollars worth of value as I don't expect to ever receive the items. At this point I have given up and hopefully someone can look at this post and get it to someone who cares.
Extra note is that in the original ticket (very first one) I also provided a video of me deleting the extra items (as requested by support in the ticket), which I posted to Youtube, as well as a screenshot of the end result showing all items deleted. I expected this to be able to help expedite the confirmation of the item deletion to then send the items to a different character.
All in all I am extremely sad to see a game I love have such a taxing experience be placed on its players.