Needless to say this caused the majority of staff at Bioware Austin including the Director to be fired after 2 million people instantly left and they implemented many casual features which they were slow to add to the point where you can be carried solo through any dungeon. Sadly the reputation of SWOTR never recovered.

Same thing happened with FFXIV which you can see the Documentary that Yoshi and many of the Square staff are in as they talk about how Tanka the Vile rebuffed everyone who wanted an easy game and the Hawaii shirt man (Former Director) also known as Nobuaki the insane made features the hardcore minority who prefers BDSM type of content where they must experience extreme pain and hardship and it punished anyone who played FFXIV 1.0 more then 5 hours a week and they could not progress any further but you could still delevel which pleased Tanka the Vile.

FINAL FANTASY XIV Documentary

https://www.youtube.com/watch?v=Xs0yQKI7Yw4 (Part 1)

https://www.youtube.com/watch?v=aoOI5R-6u8k (Part 2)

https://www.youtube.com/watch?v=ONT6fxiu9cw (Part 3)

Seriously, never make a game for the Hardcore Minority unless you do not mind it failing or not making any money.