Hello,

Thank you for bringing this to our attention, and I apologize for the inconvenience this has caused for you. I see the other posters have been helpful in providing a possible resolution to your trouble. Can you try them out and see if you are still having this issue? If so, please let us know if you are still having a problem or resolved your issue so we can either escalate the matter further or close out the thread. The template for reporting bugs can be found here.

Special thanks to the other posters and their help.

-SQUARE ENIX MODERATOR