I already sent a few tickets

[AndreD69]

Like to add. From my other accounts else where like Steam for example. I receive email right away with code to type in on STEAM if it be unfamiliar PC or cell app IP trying to activate my account. Another site gives me txt msg with a code to confirm account access. Without either no other person can get in my accounts. WITH SE YOU GET NEITHER OF THESE OPTIONS.

Only notice i had was a email, that a security software was activated on my account. I had to send ticket to SE and that took 2hrs. In those 2hrs the damage was done. For whoever it was who hacked me used that software app to lock me out of my account. I prefer to have notice right away on such action against my account. Instead of waiting on support when they decide to respond. Anyways it don't matter. My faith/loyalty is lost with SE and i will continue playing till my sub runs out. Afterwards i may take a long hiatus from the game. If i go that route I give everything i have to my current FC, then will remove myself from it so it will not happen again.

[Arrhin]

Like to add. From my other accounts else where like Steam for example. I receive email right away with code to type in on STEAM if it be unfamiliar PC or cell app IP trying to activate my account. Another site gives me txt msg with a code to confirm account access. Without either no other person can get in my accounts. WITH SE YOU GET NEITHER OF THESE OPTIONS.

Only notice i had was a email, that a security software was activated on my account. I had to send ticket to SE and that took 2hrs. In those 2hrs the damage was done. For whoever it was who hacked me used that software app to lock me out of my account. I prefer to have notice right away on such action against my account. Instead of waiting on support when they decide to respond. Anyways it don't matter. My faith/loyalty is lost with SE and i will continue playing till my sub runs out. Afterwards i may take a long hiatus from the game. If i go that route I give everything i have to my current FC, then will remove myself from it so it will not happen again.

This is a valid point, and something SE really needs to get on point with. ANY login from a new device or location should provide a notification on a trusted device. They should also prevent login UNTIL IT IS CONFIRMED OK ON THE TRUSTED DEVICE. This would put them in line with other services as you rightly point out.

[Hashberry]

The two factor authentication is pretty powerful against stuff like this. If you did get caught up and accidentally logged into a fake account, they have literal seconds to use that same code to get into your account. You also would have known to be suspicious if the fake site DIDN'T ask for your auth, because SE always does.

Most gaming companies aren't willing to play ball with this, because of the examples listed above. You can prove someone from Bulgaria accessed your account, and you don't live in Bulgaria. You can't prove it wasn't you, because of VPNs. You can't prove you didn't give someone the password so that they could get the gil and then you demand it be returned. Whatever gil was released into the economy is simply gone. It really sucks and it's awful this happened to you, but gaming companies are used to being scammed in these situations as well.

When they offer extra security features, please use them. You can complain all you like that it's not the exact extra security measure(s) you want, but it likely would have prevented this. Petition/ask for more or different ones in the meantime, but don't cut off your nose to spite your face and not use what's available. SE isn't the bad guy here for upholding their rule, especially when there was at least 1 tool in place from them to help prevent it.