I already sent a few tickets

[Iscah]

I NOT agree SE not reimburse the gil from FC chest. Its only a line of code they can change.

I assume their stance comes from the fact that it could so easily be exploited if they'd just restore the money to you without accounting for it. If they did so there would be a lucrative scam going on where someone makes it look like their account has been hacked, spirits all the money away and then asks SE to restore what was stolen from them.

I do think it's odd that they can't at least try to retrieve the amount of gil that was stolen and not yet spent, but once they've started spending it on the marketboard and the gil is in the hands of players who did nothing wrong, it's rather hard to take it back.