Random Crashes|Black Screen

[GrumpyWookie]

I've read and looked around for similar cases. I've recently reformatted and its still happening. I got my first crash during a cutscene after about a month of playing Endwalker, then again during another cutscene a week or two later. I've looked into event viewer and saw something related to windows media player at the time.

My screen will go black and my pc will freeze but audio continues to play even voice chat until I reboot. I have an rx-480 (which is known for black screens but flickers for a second) and an i5 6500 with 16gb ram.

Now I'm getting this problem during savage raids. For circle 1 I had to tone everything down from max to low and it seems certain attacks trigger it particularly the purple gem. For circle 2, I've yet to have a problem.
No other game causes this. I haven't gotten any driver failure notifications. I'm trying to narrow it down from HDD to PSU? I don't play with overlays.

[Darneltia]

Greetings fellow Eorzean,

We would like to further assist with this issue. Please provide a system report from the game by going to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.' Copy and paste the details of the selection to this post when replying back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[GrumpyWookie]

I haven't had many issues with Circle 1 savage lately, but now that my guild cleared Circle 2 savage on Monday, I've been having problems again. The water slide/slam causes my screen to go black but audio continues to play while PC remains locked up so I'm forced to hard boot no matter how long I wait. Event viewer shows no application errors and radeon hasn't mentioned any errors.
Update: I ran Memtest, Check disk/Crystal Disk and others again. Ram passes, hdd is cleared. No other game crashes for me.
Update #2: Ran across some older threads and noticed others with older realtek drivers and went ahead and updated manually.
Update #3: Turned off frame cap in game and used Radeon to do so instead. No crashes during circle 2 Savage slam segment tonight.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\GrumpyWookie\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 03/07/16 16:54:40 Ver: 05.0000B
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16336.113MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18768.113MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.515GB SYSTEM_FREEDISC_SPACE 806.737GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.488GB SYSTEM_FREEDISC_SPACE 0.452GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon (TM) RX 480 Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4075.465 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8168.057 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0372545.inf_amd64_56d459236871c3f2\B372333\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0372545.inf_amd64_56d459236871c3f2\B372333\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0372545.inf_amd64_56d459236871c3f2\B372333\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0372545.inf_amd64_56d459236871c3f2\B372333\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.13025.5005
SYSTEM_GRAPHICS_DRIVER_DATE 10/4/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Trigger II External Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY8
SYSTEM_GRAPHICS_CHIP Unknown
SYSTEM_GRAPHICS_MAKER Magic Control Technology Corp.
SYSTEM_GRAPHICS_VRAM 4075.465 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8168.057 MB
SYSTEM_GRAPHICS_DAC Unknown
SYSTEM_GRAPHICS_DISPLAY_MODE 1600 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER c:\windows\system32\drivers\umdf\trgidd.dll,c:\windows\system32\t2indisp.dll,c:\windows\system32\drivers\wudfrd.sys
SYSTEM_GRAPHICS_DRIVER_VERSION 1.05.0020.0504
SYSTEM_GRAPHICS_DRIVER_DATE 11/11/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Chinese
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 4 - SAMSUNG (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {B262621E-8B8D-4FC3-B8DD-576F245C56A7}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.21
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/12/2021 19:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {6484A090-5071-4071-A734-9B17DE619253}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.7553
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/6/2015 19:00:00
SYSTEM_SOUND Speakers (USB Audio Device)
SYSTEM_SOUND_DEVICE_ID {BEBE2B90-3756-43D3-94E5-A0F1C9342F90}
SYSTEM_SOUND_DEVICE_NAME 108B.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/7/2019 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9C60C3F0-80C6-11EC-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9C63AA20-80C6-11EC-8003444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9C669050-80C6-11EC-8006444553540000}
SYSTEM_INPUT_NAME USB Audio Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9C66DE70-80C6-11EC-8007444553540000}
SYSTEM_INPUT_NAME USB+PS2 Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9C677AB0-80C6-11EC-800A444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9C67A1C0-80C6-11EC-800C444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9C67EFE0-80C6-11EC-800D444553540000}
SYSTEM_INPUT_NAME USB+PS2 Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Radeon Software
Microsoft Text Input Application
Discord
Settings
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battle.net
Google Chrome
Microsoft Edge
Microsoft Edge Update
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29913
CounterSide version 1.0.9
Realtek High Definition Audio Driver
AMD Software

Project Winter
WinRAR 6.10 (64-bit)
AMD DVR64
Microsoft Update Health Tools
AMD User Experience Program Installer
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29913
AMD Settings
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
AMD WVR64
Windows PC Health Check
Branding64
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29913


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft\Edge\Application\97.0.1072.76\identity_helper.exe 00000FC8
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 0000185C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002198
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000014EC
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 00001C70
C:\Program Files\AMD\CNext\CNext\cncmd.exe 00001F1C
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00001974
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21121.250.0_x64__8wekyb3d8bbwe\YourPhone.exe 000019E0
C:\Users\GrumpyWookie\AppData\Local\Discord\app-1.0.9003\Discord.exe 00001290
C:\Users\GrumpyWookie\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000017CC
C:\WINDOWS\Explorer.EXE 0000108C
C:\WINDOWS\system32\ApplicationFrameHost.exe 000022E0
C:\WINDOWS\system32\DllHost.exe 00001E58
C:\WINDOWS\system32\sihost.exe 00001360
C:\WINDOWS\system32\svchost.exe 00000630
C:\WINDOWS\system32\taskhostw.exe 00001140
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00000B18
C:\Windows\System32\RuntimeBroker.exe 000023B4
C:\Windows\System32\SecurityHealthSystray.exe 00001874
C:\Windows\System32\oobe\UserOOBEBroker.exe 00001948
C:\Windows\System32\smartscreen.exe 0000186C
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001C44
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000013CC
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 000020B0