Can't log in, error 2002

[x1rage]

Since yesterday, I can't log in into Primal Datacenter anymore, with the error "The lobby server has encountered an error 2002", It seems to be only on NA/EU Datacenters, when I switch to Japan for example, I can log in just fine.

One thing that is weird is that I cannot reach the lobby IP with ICMP anymore(204.2.229.9, 204.2.229.10, 204.2.229.11), It always stop at the same hop:
"ae-6.r21.dllstx14.us.bb.gin.ntt.net".

I tried to contact my ISP but they said that this hop is out of my country(Brazil) already so they couldn't do anything...

[Corvhsz]

i experienced the exact same problem, only now i can't even log in my account since it says i don't own a license for the game;;;; my sub won't expire until next month either.

[lcborella]

I'm with the exact same problem as x1 rage. I'm from Brazil too,and yesterday I got disconnected from the game near 1 AM, and when I try to login again, it give me the same error 2002 in both NA and EU.
But I can login just fine in JP and Oceania.

[Corvhsz]

I'm with the exact same problem as x1 rage. I'm from Brazil too,and yesterday I got disconnected from the game near 1 AM, and when I try to login again, it give me the same error 2002 in both NA and EU.
But I can login just fine in JP and Oceania.

i'm having this problem too... it's really frustrating...

[Corvhsz]

i got in! i did multiple things to try and solve this but what i think is what got it to work is the following:
Open the Windows Start Menu and type network reset.
Click on Network Reset from the best match option.
Click on the Reset now button.
restart the pc and it worked.
i really really hope this works for you guys too

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

I'd like to get some more information regarding your issue.

Please provide:

- Platform (PC, PS4, Mac)
- Type of connection (wired or wireless)
- Other programs running while the game is playing (if any)
- Everything you have tried to resolve the issue

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