Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

I do apologize for any inconvenience experienced when trying to play Final Fantasy XIV. Have you attempted to delete the patch folder from the device? (My Documents > My Games > FINAL FANTASY XIV > Downloads > Delete patch folder)

If you are still experiencing an issue, please be sure to follow these troubleshooting steps below:
- Make sure Internet Explorer/Microsoft Edge is up to date.
- Disable all programs/overlays running in the background. (Found in Task Manager)
- Make sure your anti-virus software has the appropriate exceptions for Final Fantasy XIV.

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