Unable to log in

[Solaires]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 8:17 PM EST
World name: Famfrit
Character name:Meroko Yui
Class/Level: LVL 90 Red Mage

Steps:
1. Try to log in. The game refuses to recognize my username and password. My username is saved and always has been for like 9 years.
2. Try to change the password. Still same result that it doesn't recognize my log in ID and password.
3. Clear cache and try reattempting step 2. Still does not let me log in.
*Add more steps if necessary

[Solaires]

Ended up getting a message from from support saying that it's because I had 2 Square Enix accounts that this happened. it's most likely due to an old account I had with the store which doesn't share with Mogstation or FFXIV. In terms they said that I'd need to have a new email address. unfortunately I try to give them a response for another email i had as back up in case I had an issue with my original and still haven't gotten a reply back. Also still am unable to log into the game as the log in error is still there and isn't being recognized. Shame since my log in has pretty much been working since 2.0

[Solaires]

so I've done everything they stated to fix this and still nothing has been resolved. Sent multiple tickets got 3 responses and every one of the responses being terrible not resolving the issue that I still can't log in using my proper username and password. It states not recognizing one or the other. Even copied and pasted my password that I redone and still the same error. This problem is still not being resolved. I actually got in once since this issue started and have been unable to again ever since.

[Solaires]

https://secure.square-enix.com/accou...651c3cbc2b8f5e This sounds very similar to issues I got even that they had issues with over last month.