Greetings fellow Eorzean,

We understand the frustration this matter may cause. Based on your information, this type of concern is best handled by a Game Master in-game. You may contact a Game Master using the /supportdesk command for further assistance and referring to the original ticket. Note that the Game Master support team may be experiencing high contact volume and will handle contacts in the order they are received.

Due to the nature of the issue, this thread will be moved to ‘Separate Support Required’.

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