2 month old ticket, no response other than copy paste

[TahaliMolkot]

Hello,

I have had a ticket open for over two months now. Every time I have asked about it, I have gotten a copy paste message saying that someone understands my frustration and that they're still investigating. The first 2 times I replied saying that I'm sure they're busy with the launch and all. The third time I ignored it and this last time, I am frustrated. I have yet to receive any message from someone that wasn't a copy paste. This is ridiculous. Ticket: t18571921:e174

For refer a friend, I referred my girlfriend. I got my first 5 gold chocobo tickets when I referred her. I have another 5 from referring someone else. She hit 90 day subscribed when I didn't have game time. I did not get the Draught Chocobo Whistle, nor did I get the 5 gold Chocobo feathers at 150 days. I wasn't sure if I would have to wait until she hit 90 days while I was subscribed as well which is why I waited. I opened the ticket when she had gotten just past 210 days of being subscribed. She has now been subscribed for over 270 days. I am missing the whistle and 15 gold Chocobo feathers at this point.

Final Fantasy has been one of my favorite franchises since I was little. I have over 510 day subscribed to XIV. I played XI when it came out. I own almost all of the other FF games. I have sunk a lot of time and money into Final Fantasy, but this and another recent support experience where I was told that the collector's edition key I had was active and valid but I couldn't use it because I already had the base game since I activated the collector edition keys in the wrong order and the one I had entered included the base game of the other and would have to return the expansion key to steam (which I can't because of the amount of time I have in FFXIV) and rebuy the collector's edition from the mog station.

I'm sorry, but I am frustrated at this point. This has been horrible customer service all around and I have very limited experience with Square Enix customer support to being with. Is this the norm?

[Qeepel]

Greetings TahaliMolkot,

We sincerely apologize for the length of time it has taken to look into this issue further for you and for any frustration this has caused. The investigation into the matter using the information you have provided us took some time to verify, however we have recently sent a response to your most recent ticket with our findings. Please check your registered email address for our response, and if you need any additional assistance, please feel free to contact us.

Thank you for your patience and understanding in this matter, and best of luck on your adventures!

-SQUARE ENIX MODERATOR

[Darneltia]

Greetings fellow Eorzean,

We understand the frustration this matter may cause. Unfortunately, we are unable to directly assist with any account concerns for Final Fantasy XIV as this must be handled by the SQUARE ENIX Support Center. Please reply back to the original ticket you responded to pertaining to the issue via e-mail as they should be able to further assist you.

Due to the nature of the issue, this thread will be moved to ‘Separate Support Required’.

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