Hello, i have a support ticket created for a one time item restore for raid books after purchasing the wrong item. The item was deleted as per GM request more than 2 weeks back. I have been waiting for 2 weeks after the item was deleted and have still not received the item. The stage is still in GM investigation for item drop. I'm surprised that a single item restore can take close to one month even after i have provided the exact time when the items were deleted.

Initially when i created this request i was denied one time item restore after being asked to delete the item which was purchased by me.
When i questioned why i am being denied then i was told more evidence was found and my item restore is in process.

This isn't the type of support i expected from FFXIV . I am extremely disappointed.