Hi all, maybe you can help me.
I have had a number of issues with cutscenes, prompting me to try with DirectX 9, framerate limiter off, borderless window, and any combination of the above. When not borderless I have tried a number of resolutions. My GPU driver is up to date.
However, nothing I do can get the starting cutscene for Parley on the Frontline to initiate. Instead, it appears to be constantly loading.
Thanks
Specs below
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\robin\Documents
FINAL FANTASY XIV ONLINE E:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
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FFXIVLauncher
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Microsoft Server Speech Recognition Language - TELE (en-US)
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ExpressVPN
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NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
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