so I've done everything they stated to fix this and still nothing has been resolved. Sent multiple tickets got 3 responses and every one of the responses being terrible not resolving the issue that I still can't log in using my proper username and password. It states not recognizing one or the other. Even copied and pasted my password that I redone and still the same error. This problem is still not being resolved. I actually got in once since this issue started and have been unable to again ever since.