I'm unable to pick up the extreme version of Seiryu's trial from the Wandering Minstrel in Kugane. I get stuck in a balck screen with the loading icon in the bottom right corner. I'm still able to use text chat, and attempt to skip the cutscene, but nothing happens afterwards and I have to use Task Manager to force close the game. However, I was able to successfully pick up the Lakshmi extreme trial.

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 1/31/22 18:15
Frequency: Every time I try to pick up Seiryu Extreme
World name: Zalera
Character name: Astrelle Cimeaurant
Retainer name: N/A
NPC name: Wandering Minstrel
Monster name: N/A
Class/Level: 80 MCH
Party or solo: Party
In-game time: 17:00
Area and coordinates: Kugane 11.5,12.5
Housing: N/A
Steps:
1. Have completed Seiryu normal
2. Talk to Wandering Minstrel
3. Select "Talk about Seiryu"
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: Charter/Spectrum
- Modem maker/model number: ARRIS TM1602

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22000.co_release.210604-1628)
SYSTEM_CPU 11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz (16 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS O5FKT11A
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32505.766MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37369.766MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 952.622GB SYSTEM_FREEDISC_SPACE 543.449GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.483GB SYSTEM_FREEDISC_SPACE 0.451GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 633.422GB SYSTEM_FREEDISC_SPACE 440.373GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 297.085GB SYSTEM_FREEDISC_SPACE 24.395GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.521GB SYSTEM_FREEDISC_SPACE 0.000GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8043.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16252.883 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvlei.inf_amd64_9b220dd7ebc66924\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvlei.inf_amd64_9b220dd7ebc66924\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvlei.inf_amd64_9b220dd7ebc66924\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvlei.inf_amd64_9b220dd7ebc66924\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0015.1123
SYSTEM_GRAPHICS_DRIVER_DATE 1/9/2022 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8043.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16252.883 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvlei.inf_amd64_9b220dd7ebc66924\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvlei.inf_amd64_9b220dd7ebc66924\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvlei.inf_amd64_9b220dd7ebc66924\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvlei.inf_amd64_9b220dd7ebc66924\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0015.1123
SYSTEM_GRAPHICS_DRIVER_DATE 1/9/2022 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Citrix Indirect Display Adapter
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Unknown
SYSTEM_GRAPHICS_MAKER Citrix Systems Inc.
SYSTEM_GRAPHICS_VRAM 24295 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Unknown
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER c:\windows\system32\drivers\umdf\vidd.dll,c:\windows\system32\drivers\wudfrd.sys
SYSTEM_GRAPHICS_DRIVER_VERSION 7.21.0000.0183
SYSTEM_GRAPHICS_DRIVER_DATE 1/22/2019 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND SAMSUNG (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {9A36D00B-6492-44FE-8510-1F42762EB1E4}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.39.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/18/2021 16:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {40B40AC9-6FEF-4F57-8B9E-9857FC1A6137}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9098.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/5/2021 16:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {631EF200-795B-11EC-8002444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {631EF200-795B-11EC-8003444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {631EF200-795B-11EC-8004444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {631EF200-795B-11EC-8001444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {631EF200-795B-11EC-8008444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {631EF200-795B-11EC-8009444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {631EF200-795B-11EC-800A444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {631EF200-795B-11EC-8006444553540000}
SYSTEM_INPUT_NAME ITE Device(8297)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {631EF200-795B-11EC-8007444553540000}
SYSTEM_INPUT_NAME ITE Device(8297)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {631EF200-795B-11EC-8005444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
general - Discord
Task Manager
In-Game Bugs - Post New Thread and 6 more pages - Personal - Microsoft​ Edge
Settings
Citrix Workspace
Snipping Tool
Steam
Steam - News (1 of 2)
NVIDIA GeForce Overlay

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Citrix Workspace 2112
Realtek PCI-E Wireless LAN Driver
Lenovo Welcome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Steam
Lenovo Vantage Service
Intel(R) Wireless Bluetooth(R)
Citrix Web Helper
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
Citrix Screen Casting for Windows
Citrix Workspace Inside
Citrix Authentication Manager
Online Plug-in
Self-service Plug-in
Citrix Workspace(USB)
Realtek Ethernet Controller Driver
Citrix WorkSpace Browser
Citrix Workspace(DV)
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
Realtek Audio Driver
Microsoft 365 - en-us
Microsoft OneNote - en-us
TeamViewer
Intel(R) Management Engine Components
Microsoft Update Health Tools
Intel(R) Extreme Tuning Utility SDK
Intel(R) Management Engine Driver
Lenovo Calliope USB Keyboard
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
NVIDIA Graphics Driver 511.23
NVIDIA GeForce Experience 3.23.0.74
NVIDIA PhysX System Software 9.21.0713
NVIDIA FrameView SDK 1.1.4923.29968894
NVIDIA SHIELD Streaming
GPX Common OSS (POCO, OpenSSL) and libprotobuf binaries
NVIDIA HD Audio Driver 1.3.39.1
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.23.0.74
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Intel(R) Management Engine Components


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Citrix\ICA Client\AuthManager\AuthManSvr.exe 00002EE0
C:\Program Files (x86)\Citrix\ICA Client\SelfServicePlugin\SelfService.exe 000036A4
C:\Program Files (x86)\Citrix\ICA Client\SelfServicePlugin\SelfServicePlugin.exe 00003148
C:\Program Files (x86)\Citrix\ICA Client\concentr.exe 00000B50
C:\Program Files (x86)\Citrix\ICA Client\receiver\Receiver.exe 00004B8C
C:\Program Files (x86)\Citrix\ICA Client\redirector.exe 00005528
C:\Program Files (x86)\Citrix\ICA Client\wfcrun32.exe 000009EC
C:\Program Files (x86)\Microsoft\EdgeWebView\Application\97.0.1072.76\msedgewebview2.exe 0000154C
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 000036E8
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002EC0
C:\Program Files (x86)\Steam\GameOverlayUI.exe 000031D0
C:\Program Files (x86)\Steam\Steam.exe 00002118
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002080
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00001D70
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00001378
C:\Program Files\Lenovo\Lenovo Calliope USB Keyboard\SklFundKb.exe 0000466C
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00003508
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000E08
C:\Program Files\WindowsApps\Microsoft.ScreenSketch_11.2110.20.0_x64__8wekyb3d8bbwe\ScreenSketch.exe 00002A34
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21120.8011.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00000DE8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21121.250.0_x64__8wekyb3d8bbwe\YourPhone.exe 00000890
C:\Program Files\WindowsApps\MicrosoftTeams_22006.600.1133.7409_x64__8wekyb3d8bbwe\msteams.exe 00003754
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_421.20050.505.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00004A90
C:\Windows\Explorer.EXE 00002924
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000046D8
C:\Windows\Lenovo\iMController\PluginHost86\Lenovo.Modern.ImController.PluginHost.Device.exe 00004DE4
C:\Windows\Lenovo\iMController\PluginHost\Lenovo.Modern.ImController.PluginHost.SettingsApp.exe 000039E8
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_bc81681eb27bc1ae\RtkAudUService64.exe 00003244
C:\Windows\System32\RuntimeBroker.exe 00001020
C:\Windows\System32\SecurityHealthSystray.exe 000021A0
C:\Windows\System32\oobe\UserOOBEBroker.exe 000055CC
C:\Windows\System32\smartscreen.exe 0000515C
C:\Windows\System32\svchost.exe 000005F8
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002FC8
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\MiniSearchHost.exe 000010B0
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 0000221C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002BFC
C:\Windows\system32\ApplicationFrameHost.exe 000006EC
C:\Windows\system32\DllHost.exe 0000403C
C:\Windows\system32\backgroundTaskHost.exe 00005374
C:\Windows\system32\conhost.exe 00000AFC
C:\Windows\system32\sihost.exe 00000FE4
C:\Windows\system32\svchost.exe 0000513C
C:\Windows\system32\taskhostw.exe 0000267C

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-




Browser Information
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