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  1. 02-15-2022 11:34 AM #3
    Darneltia
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    Greetings fellow Eorzean,

    We would like to further assist with this matter. Please provide the following information:

    1) Which make/model for the mouse are you using?

    2) Is the mouse wired or wireless? Which connectivity method is being used? USB, bluetooth? Please clarify.

    3) Do you have a controller hooked up when using the mouse and keyboard or you only using a mouse and keyboard?

    4) Which platform are you playing the game on? Windows PC, Mac, Playstation 4 or 5?

    5) Does the issue occur in a specific spot or when you perform a specific action? Please clarify.

    We look forward to your reply back.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
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    Last edited by Darneltia; 02-15-2022 at 11:38 AM. Reason: Had to update details for post.
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