While I'm generally in full support of the devs and their ability to make the game they want to make (and make the game that will make them the most money), and I do believe they are pretty good at talking TO us, I still feel they're pretty bad at actually talking WITH us. This is an especially notable issue through official channels, like these forums or regulated Q&As. It shouldn't take a couple of years and a coming expansion pack to have the developer (or, really, just Yoshida) sit down with community reps and answer questions and/or explain development priorities. We shouldn't have to parse through fan translations of Japanese language only radio shows to try and figure out what the developers are thinking. We should have real and legitimate interaction at least with an official community team here on the Official FF14 Forums as opposed to them being completely abandoned/ignored like they have been for years now where the only "official" connection we get is through semi-consistent moderation.

So, yeah, I do feel that the developers are largely doing a good job of actually making the game. I don't, however, feel that their community engagement staff are even close to earning their keep.