Most developer commentary is through live letters and interviews. They certainly do respond to feedback, but it’s not something that’s done off the cuff.

They do have a good track record for job balance, so stick with them for a few cycles. The beginning of an expansion is usually a bit wonky while things get dialed in, but they’ve shown us multiple times now we’ll end up in a pretty solid spot sooner rather than later.

As for the secret sauce on how they balance, that’s probably best left undisclosed. That’s the sort of thing players would latch onto and try to lawyer changes with.