Negative feedbacks about the jp support team

[Sucrose]

Then
Then I write a report in english(no.19187221) and it was soon accepted and I was told it's evidence enough to begin investigate(as normal circumstances)
I was confused. Same matter different answer,so I made a GM call and talk to him of this matter to confirm if the reply from JP support team is logical.
And GM told me no. GM has many ways to investigate and find evidence they want if they want to work. being kicked like this is a harassment enough to draw GMs' attention and they ever handle this kind of disruptive behaviour very seriously.
And he will hanlde this case.


Knowing my case is in good hand. So I wrote a 2nd report in japanese to continue ask this matter(01/17/22 no.19193782).In order to gain a better understanding of what's wrong and their logic standard. 2nd report also included the Initial19179706's no. and information.
BUT they just ignore me until I mentioned this matter on another report.

And they finally reply me on 01/19/22, that they cannot confirm details such as if there was a malicious intent from the player who kicked me by what i provided them.so they cannot intervent.And to prevent abuse they couldn't answer any of my queries either.

THIS is the most ridiculous thing I ever heard.
So I have to solve the case and find the criminal's motivation before I can report it??
I am just a user not GM, I suffered from one's inappropriate behaviour. I can only provide leads and the suspect.
How can you find out the exact information you claimed you need if you don't do your investigation in the first place?! I have neither their power nor their tools, how can I give them the answer instead?
And whatever reason he has, what's done is done, it's a offensive action and hurt people,right?
As a result I was just attacked for no reason and no one cared？
And how my questions of seeking advice about what to do next time if I encountered the same situation could cause a abuse??
Kicking people without reason and words and anyone do it don't need to fear punishment that will cause abuse instead!

And I rewrite the initial report and my questions in this next reply as well(on 01/19)
BUT still
None of what they reply is logical, and make any sense.
And it was 4 days later from 01/16 now(01/20)
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I continued to ask JP GM in my report 19193782
and explain the Definition of Harassment
and the dangers of ignoring it（in this case kicking people without reason and words without fearing punishment ）
And why do I have to explain this in the first place? who is the Professional？


He replied me on 01/22 said
thanks for providing the detail of this matter but they have a 7 days deadline to investigate matters(※調査が可能な期限は1週間以内となります). and the date I gave him in the lastest reply is wrong(01/06)
it's already outdated so they can't help