Mac freezes on second boss in the Tower of Babil most of the time.

[Titivillus]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 1/7/2022 10:00 PM
Frequency: 9 out of 10 times
World name: Famfrit
Character name: Caltrina Terisiare
Retainer name: N/A
NPC name: N/A
Monster name: Lugae
Class/Level: Any class
Party or solo: Party
In-game time: N/A
Area and coordinates: Tower of Babil
Housing: N/A
Steps:
1. Enter the dungeon Tower of Babil
2. Go to the 2nd boss, Lugae
3. The game will freeze my iMac anytime during this fight
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: Cable 400mbps - Wired/ Fidelity Communication
- Modem maker/model number: Hitron / CODA-4852

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-
I am on an iMAC, opening the FFXIV launcher and selecting Config, does not give me the system information option. Even logging into the game does not give me that option. If you require this information, tell me what I need to do on an Apple iMac.
Here is the specs for my iMac: or follow this link https://drive.google.com/file/d/1pDW...ew?usp=sharing
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name: N/A
Laptop Model Number: N/A

Gamepad Manufacturer: N/A
Gamepad Model Name: N/A
Gamepad Part Number: N/A

Browser Information
- Name and version of the browser currently in-use: Chrome 97.0.4692.71
- Internet Explorer Version: N/A

------------------------------------------------------

■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number: N/A

Model Number of the PlayStation®Vita You Are Using
- Model Number: N/A

Information About the Peripherals You Are Using
-Type: N/A
-Maker: N/A
-Model Number: N/A

[Dynratygus]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

What have you tried so far to alleviate the issue?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Titivillus]

Ive tried adjusting my graphics settings to low, and then tried adjusting them to various degrees. Same results every time. Also it only happens on the 2nd boss in the Tower of Babil.

[Darneltia]

Greetings fellow Eorzean,

We would like to further assist with this issue. Please provide a system report from the game by going to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.' Copy and paste the details of the selection to this post when replying back.

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Titivillus]

I already stated that the MacOS launcher does not have that feature. On Macs when you select Config from the launcher, the only 2 options you get are 'Backup Tool' and 'Reset System Settings.' It is not the same as PC.

Also it also freezes at the boss Livia the Undeterred, when she is casting Aglaea Climb.

[Titivillus]

Greetings fellow Eorzean,

We would like to further assist with this issue. Please provide a system report from the game by going to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.' Copy and paste the details of the selection to this post when replying back.

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Hello,

I already stated that the MacOS launcher does not have that feature. On Macs when you select Config from the launcher, the only 2 options you get are 'Backup Tool' and 'Reset System Settings.' It is not the same as PC. Please refer to my orginal post where I stated:

"-=-=-=-=- System Information -=-=-=-=-
I am on an iMAC, opening the FFXIV launcher and selecting Config, does not give me the system information option. Even logging into the game does not give me that option. If you require this information, tell me what I need to do on an Apple iMac.
Here is the specs for my iMac: or follow this link https://drive.google.com/file/d/1pDW...ew?usp=sharing"

Also it also freezes at the boss Livia the Undeterred, when she is casting Aglaea Climb, in addition to Lugae at the Tower of Babil.

[Dynratygus]

Good afternoon and thank you for the reply,

We apologize for the delay in our response to your concern. Could you try the following trouble shooting:


- Please be sure the FINAL FANTASY XIV launcher has the proper exceptions for firewalls/anti-virus programs:

1. Click the Apple Icon at the top left of the screen > System Preferences
2. Click 'Security & Privacy' > Firewall > Firewall options
3. Click '+' to add a new application to this list and select the appropriate application


- Uninstall and reinstall the game

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Titivillus]

Good afternoon and thank you for the reply,

We apologize for the delay in our response to your concern. Could you try the following trouble shooting:


- Please be sure the FINAL FANTASY XIV launcher has the proper exceptions for firewalls/anti-virus programs:

1. Click the Apple Icon at the top left of the screen > System Preferences
2. Click 'Security & Privacy' > Firewall > Firewall options
3. Click '+' to add a new application to this list and select the appropriate application


- Uninstall and reinstall the game

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

My firewall is and has been completely turned off for over a year and I have no antivirus on this machine.

[Thukoolo]

Thank you for the reply Titivillus,

I apologize for the delay in response to this issue. For us to assist you further, please provide additional information:

(Select Apple Icon in top left corner > About This Mac)

Mac Model/Year/Serial Number:
Graphics:
Displays information:
Storage limit:
Storage Usage:
RAM/Memory:
OS version:

Thank you for visiting the Final Fantasy XIV Technical Support Forums!